Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Reginald G.
I’ve been ordering contacts from your company for years. Everyone has always been very helpful
Reply from LensDirect.comOct 25, 2023
Hello Reginald, Thank you so much for giving us 5 stars. You made our day! Best, LensDirect Customer Happiness
Zolee
I forgot to apply the coupon code, customer service immediately took care of it and issued a refund. Natasha was very helpful.
Reply from LensDirect.comOct 25, 2023
Hello Zolee, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
Zolboo T.
Fast, friendly, and efficient. Couldn’t have asked for better service. Good job Bibi, appreciate you.
Reply from LensDirect.comOct 25, 2023
Hello Customer, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
Judah W.
Hand down, Keisha was the best customer service I ever had (and that is a very long time). She was thorough, patient, and “closed the loop” by calling me back at the end of the process for any questions I may have. I was mostly impressed by her making the effort to have all the needed information emailed to her while being on the phone with me so to avoid any delays - FIVE STARS ++
Reply from LensDirect.comOct 25, 2023
Dear Judah, thank you so much for the wonderful five-star review! Your gratitude inspires our team to continue offering first-rate service. We consider it an honor to have you here. Regards, LensDirect Customer Happiness
Karen
Keisha helped me through each step of the process.
Reply from LensDirect.comOct 25, 2023
Hello Karen, Thank you so much for giving us 5 stars. You made our day! Best, LensDirect Customer Happiness
Mine
fast, easy, polite service - wonderful experience w/ Keisha resolving my request :)
Reply from LensDirect.comOct 25, 2023
Hello Customer, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
Alexis
It's hard for me to find my brand and prescription strength online but they did have the ones I needed! Easy to order, the only issue I had was I placed an order as a guest and then made a account later, I couldn't track my order even by putting in the order number. I emailed customer service on Sunday just to verify my order did go through and Nyah, the representative, got back to me very quickly Monday morning. I just wanted confirmation the order went through but they gave me confirmation AND linked my order to my account so I can see it and track it easily. Will definitely use again!
Reply from LensDirect.comOct 25, 2023
Hi Alexis, Our team is so grateful for the fantastic 5-star review! Your wonderful words make our day happier and inspire us to work harder. We’re overjoyed to have given you a good experience. Best, LensDirect Customer Happiness
Amanda S.
Had to return some lenses that weren't working for me & Kayla made it so fast & easy! Really appreciate the great customer service.
Reply from LensDirect.comOct 25, 2023
Hello Amanda, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
