Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Paula F.
This is the second time I have ordered lenses from Len's direct. Shortly after replaced my second order, I got an email that it was on hold due to old credit card information. I called and had an excellent customer service experience with Kayla. These days you don't get much personal service. I really felt like she cared and it meant a lot to me. My problem was resolved quickly and through a very pleasant interaction.
Chris
Sharissa was wonderful, she "heard" what I was asking without my asking. I was frustrated at the amount of time my order has been in process and the lack of insight available on the order tracker...she did some digging and found that it was because of an issue in QA -- that my lenses needed to be remade -- refunded the cost of expedited delivery (without my asking) and gave me an estimate of when they are expected to ship. Need better (more) info on the order tracker AND more frequent update...would have likely saved a phone call.
Reply from LensDirect.comOct 11, 2023
Hello Chris, Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Regards, LensDirect Customer Happiness
Lisa B.
Nyah was absolutely fantastic! very helpful and very polite. Nyah should receive a raise.
MJ
Received an email saying there was a problem with my auto re-fill because my credit card had expired. This was fine because I wasn't planning on re-filling my prescription. A few days later, I received an email stating that my order had shipped--not sure why or how considering I didn't update my credit card information. I received the order and I am trying to process a return however no one has replied to my request.
Reply from LensDirect.comOct 4, 2023
Hello Mj, I am so sorry that you has an unauthorized charge. Please be reminded that as per the company's policy all returns must be done within 90-days from delivery of shipment, so we would be happy to take those back, no problem! As long as they are not opened or marked, you can ship those back to us. Please make sure there is NO writing on the boxes and that the boxes are unopened. We can't accept them back if they have either. Please also be sure to send it back in a box. If it is sent back in an envelope, it has a greater chance that it will come back damaged and we will be unable to refund. This is for the security of the product and your refund. You can return the lenses to this address: LensDirect 401 Franklin Ave Suite 102A Garden City NY 11530 If you have any questions, we would be happy to assist you! Regards, LensDirect Customer Happiness
sebastiano C.
This company has very fair prices; they don’t try and hose you with features you really don’t want or need. But what, truly, made me happy besides the great prices was Nyah, a first class, five star, customer care woman. I had a minor issue and she was able to make things right. The time I spent explaining everything, she was always kind, truly genuine and understood at all times what I was explaining. Had it not been for Nyah, I would not have ordered new lenses as I was going to have them fabricated locally at a significantly higher price. All reps from Lensdirect should emulate this wonderful woman and I guarantee you this company would double or triple their business. For me reputation and customer service is the first and foremost thing I look for. I would never bother to order with a company that had a not so good reputation and terrible customer care.⭐️⭐️⭐️⭐️⭐️
Jodie P.
Daisy continues to DAZZLE!!! Found a mistake I made and corrected it - YEAH!
Abbey
Oneil was a wonderful help this morning when I needed to update my credit card information to order my contact lenses. He was prompt, friendly, and so helpful in assisting me with my order. Thank you, Oneil! LensDirect is lucky to have you!
Domenico R.
Kayla was fantastic in helping me resolve an issue-- super helpful and quickly figured it out. I'm thankful for their professionalism!
