Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Heidi M.
It couldn't have been easier. I uploaded my Rx and placed my order online in minutes. I had forgotten to include some information so Oneil reached out and sorted it in no time, with none of the drama and literally 1/4 of the price that I would have had to pay at my local eye doctor's office. I'm beyond impressed with this company. Highly recommend. A+++
Luis B.
Nyah was very helpful, nice to talk with and answered promptly
Julie I.
Kayla was awesome. Started my order process which was stalled. I hope they can streamline a faster verification process they other sites do. But- the customer service was very quick to remedy the situation.
Wen
Sharissa was awesome. I had some trouble getting the glasses back, but Sharissa was the most responsive & she was pleasant to talk to & she got my order shipped!
Ross D.
Kima was great and helped me with my order !
Marciann F.
Kayla was helpful in assisting in a return. Ordering frames/lenses online isn't easy. I was not happy with how the frames looked on my face after receiving them. I was hoping for a solution since I didn't want to be out money and have frames I'd never wear because of how they looked on my face. Kayla was able to offer a solution. I appreciate her willingness to help me.
Stephanie M.
Customer service is always so helpful; Karielle was resourceful and quick with responding. I asked to cancel my order and it was done right away.
Customer
After being disappointed by the quality of the customer service using the chat function, I sent an e-mail to get an answer to my question. Nyah was responsive, knowledgeable and gave me a definitive answer to my inquiry. She was a pleasure to deal with.
