Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jocelyn Young S.
Kissel was great in helping me with my order. I always have great customer service when I call your company. Thanks for all you do!
Reply from LensDirect.comAug 3, 2023
Hello Jocelyn, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, LensDirect Customer Happiness
Eric K.
Kissel was amazing!
Reply from LensDirect.comAug 3, 2023
Hello Eric, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Consumer
Great service! Kissel was amazing & wonderful!
Reply from LensDirect.comAug 3, 2023
Hello Customer! We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Countess M.
Kessel was wonderful. He made it very easy for me to place my order and update my new prescription. Thank you so much for a wonderful customer service experience
Reply from LensDirect.comAug 1, 2023
Thanks Countess, It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at LensDirect receives your feedback – they’ll be thrilled to hear your kind words. Sincerely, LensDirect Customer Happiness
Jason C.
Placed an order July 24, 2023 for new lenses in my frames and was sent a shipping label. Frames were put in package and Shipping label was put on Package. Package was put in mailbox and to the best of my knowledge was picked up by USPS same day. Package was not in mailbox after the daily mail was delivered that day. Package Never was delivered to LensDirect though. USPS Tracking still says "USPS Awaiting Item". USPS refuses too tell me anything Nor has LensDirect. So I cannot say whether package was stolen or lost. Either way, Package was insured so I should be getting a refund. Never got one though. USPS wont let me file a claim and LensDirect wont give me one on the order I placed. I could buy new frames and redo the order but I will also be risking losing what I pay on the new frames. That package might end up the same. This is a very serious issue because my glasses have a prism. I cannot see straight without them.
Reply from LensDirect.comAug 2, 2023
Hello Jason, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Upon review of the order details, I noticed that the shipping label that was linked to your order was not used. We would first need to confirm how your frames were shipped out so that we can contact the carrier to start an investigation. Based on the tracking information associated with the prepaid mailer emailed to you by LensDirect it clearly indicated that it was never used because there are no updates from the carrier. We would like the opportunity to talk and investigate your feedback further. Can you please contact us at 1-800-536-7111. Sincerely, LensDirect Customer Happiness
Karen H.
Sharissa was helpful, patient, and sorted out my rx! Thanks, Sharissa!
Reply from LensDirect.comAug 3, 2023
Hi Karen, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
Eva
I recently got an email stating I needed a new prescription, even though I uploaded that weeks ago with the order. I was not hopeful when I clicked on “contact us”, but within minutes Lenora contacted me. She looked into the matter, found the prescription and fixed the issue. I was very impressed with the speedy and courteous response.
Reply from LensDirect.comAug 1, 2023
Dear Eva, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Best, LensDirect Customer Happiness
Marsha A.
Lenora was an incredible help with my scratched lens replacement!!!! Thank you Lenora for the great service!
Reply from LensDirect.comAug 3, 2023
Dear Marsha, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
