Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Matthew K.
Nyah was awesome! Very polite and well informed. We talked about the issue at hand and she took care of it for me. Then asked if she could do anything else for me. Top notch all the way!
Reply from LensDirect.comAug 1, 2023
Hello Matthew, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Regards, LensDirect Customer Happiness
Happy C.
This young lady was extremely thorough and quick with her explanation. I felt extremely well taken care of.
Reply from LensDirect.comAug 1, 2023
Dear Happy Customer, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Dana S.
Messages the company to see status of glasses. Sharissa got back to me almost immediately. She put in a request to try to expedite it for me. So far, I am really happy with Lensdirect.
Reply from LensDirect.comAug 1, 2023
Hi Dana, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Best, LensDirect Customer Happiness
dhiz
Good customer service and expect others to follow suite. Nyah was very helpful explaining the process and the length of time it takes to run the order through. And in addition provided me a 30per coupon for future use. Much appreciated.
Reply from LensDirect.comJul 28, 2023
Hi Customer, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
David R.
Nyah was awesome and professional to deal with
Reply from LensDirect.comJul 28, 2023
Hello David, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Nicholas Dean V.
Nyah was very helpful in processing my payment.
Reply from LensDirect.comJul 28, 2023
Hello Nicholas, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best. LensDirect Customer Happiness
Monica W.
I sent a picture of the wrong glasses and Natasha was super kind and helpful! Not to mention quick! Thanks Natasha :) Wonderful service🥰
Reply from LensDirect.comJul 28, 2023
Hi Monica! We’re so grateful that you took the time out of your day to share your review with us, Monica. We’ll make sure that your customer representative Natasha receives your kind feedback. It will make their day! Sincerely, LensDirect Customer Happiness
Lawrence D.
Nyah was quick to answer my questions and quickly sent me the label that I’d requested the day before with another representative.
Reply from LensDirect.comJul 28, 2023
Hello Lawrence, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
