Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
NM
Selwyn really took the time to work with me to straighten out my prescription and find the best value for the contacts I was ordering. I super appreciated his attention to detail on my order.
Reply from LensDirect.comJun 2, 2023
Hi NM, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
Brandon S.
Kimia was excellent, took care of my problem quickly and efficiently. Highly recommend
Reply from LensDirect.comJun 2, 2023
Hi Brandon, It’s great to hear that you had a positive experience with Kimia. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Sincerely, LensDirect Customer Happiness
Priya
Nigella was very helpful, responded to my emails quickly, and answered my questions and requests directly. I am very appreciative!
Reply from LensDirect.comJun 2, 2023
Hi Priya, It’s great to hear that you had a positive experience with Nigella. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Sincerely, LensDirect Customer Happiness
David F.
5 *s to Nigella for quickly and courteously getting the info I sought!
Reply from LensDirect.comJun 2, 2023
Hi David, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
Ellen B.
Bibi was great, very responsive and resolved the issue in less than 24 hrs
Reply from LensDirect.comJun 2, 2023
Hi Ellen, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
Randall N.
Natasha was great - quickly and efficiently answered my question and proactively got me all set for the next step of the lens replacement process.
Reply from LensDirect.comJun 2, 2023
Hi Randall, We’re so grateful that you took the time out of your day to share your review with us, Mr. Norkenzie. We’ll make sure that your customer representative Natasha receives your kind feedback. It will make their day! Best Regards, LensDirect Customer Happiness
Kelsey
Bibi was amazing. I had checked out as a guest and was unable to follow the tracking. Bibi fixed it within a matter of minutes so I was able to track it on my own.
Reply from LensDirect.comJun 2, 2023
Dear Kesley, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, Lens Direct Customer Happiness
SF
Bibi in customer service, phone, was a great help. She took my P.D. information and put it into my orders. Now I won't worry that it is not right. She also verified that both of my orders are in.
Reply from LensDirect.comJun 2, 2023
Hello SE, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
