Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
mika
Bibi, chat representative, was a great help in clarifying my order issues. She was quick and friendly.
Reply from LensDirect.comJun 2, 2023
Hi Mika It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Kind Regards, LensDirect Customer Happiness
Clint B.
Ordered as a Guest, and signed up a couple of days later but couldn't find my order. O'Neil helped me combine my accts so I could find my status and was a pleasure to deal with... Thank you!!
Reply from LensDirect.comJun 2, 2023
Hello Clint, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Best, LensDirect Customer Happiness
Tigali
Great experience with ordering lenses from LensDirect and their auto refill feature rocks. When I needed help, Bibi answered the chat session on the site and was fast and efficient in resolving my inquiry in seconds.
Reply from LensDirect.comJun 2, 2023
Helio Mariano! It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Best Regards, LensDirect Customer Service
DAVID P.
I used LensDirect exclusively for several reasons: selection, pricing, ease of ordering, and above all else, the company's outstading customer service -- in particular, the service provided by their team member Oneil. He recently resolved issues I had with orders for contact lenses and glasses, and did so promptly and at the highest level of professionalism.
Reply from LensDirect.comJun 2, 2023
Dear David, We’re so grateful that you took the time out of your day to share your review with us, Mr. Peters. We’ll make sure that your customer representative O'Neil receives your kind feedback. It will make their day! Best, LensDirect Customer Happiness
dezericka
Super helpful! Solved my issue!
Reply from LensDirect.comJun 2, 2023
Dear Dezericka, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. Regards, LensDirect Customer Happiness
LEE
Great customer service from Daisy ! I received a coupon literally 12 hours after placing my order. Daisy responded quickly and took great care of me.
Reply from LensDirect.comJun 2, 2023
Hi Lee! Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
mya K.
Great customer service. I realized I had forgotten my PD in my order and texted lens direct hoping there was a person not a bot. Surprisingly, the next morning on a holiday weekend no less, I got a text from Bibi, who went out of her way to make sure every detail was in place. Thanks Bibi for you care and th LD for having a great customer service in place!
Reply from LensDirect.comJun 2, 2023
Dear Mya, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Sincerely, LensDirect Customer Happiness
Acacia M.
Kimia answered all my questions!
Reply from LensDirect.comJun 2, 2023
Hi Acacia, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
