Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
STEVE H.
Oneil did an amzing job making me feel welcome and was very helpful. Customer service has been lacking in the world lately but Oneil did not disappoint. Thank you very much!
Reply from LensDirect.comJun 2, 2023
Dear Steve, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Kind Regards, LensDirect Customer Happiness
djl
Kimia was very pleasant and handled my call efficiently.
Reply from LensDirect.comJun 2, 2023
Hi Dj, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Best, LensDirect Customer Happiness
JS
The short story: Ordered replacement lenses and shipped my frames; was contacted twice with attempt to upsell features which I declined; order took 6 weeks to receive and were unusable because the right lens was about 2x thickness as the left lens and could not see through it. In addition, frames were returned with one nose pad broken off. In their favor, customer service admitted an error in entering my Rx and offered to re-cut. I declined and was issued a full credit which resolved the issue to my satisfaction.
Reply from LensDirect.comJun 1, 2023
Hello James My apologies you experienced so many issues with your Lens Replacement order. I just wanted to follow up with you to make sure the situation was 100% resolved to your satisfaction. As you know, it’s important for us to provide our customers with stellar service. That’s why we would love your feedback as to how we handled your negative experience. If there is any way we can further assist you, please do not hesitate to reach out to us at 1-800-536-7111. Sincerely, LensDirect Customer Happiness
Gerry S.
Kayla was very helpful and knowledgeable in getting my prescription uploaded after the site errored. It allowed me to complete my order.
Reply from LensDirect.comJun 2, 2023
Dear Gerry, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
glenn W.
So far so good ! Box needed to be shipped to another address so I called and it was taken care of immediately. Thank you O’neil for the help !
Reply from LensDirect.comJun 5, 2023
We’re so grateful that you took the time out of your day to share your review with us Glen. We’ll make sure that your customer representative Oneil receives your kind feedback. It will make their day! Best Regards, LensDirect Customer Happiness
Christina P.
Oneil helped me out very efficiently! Excellent service
Reply from LensDirect.comJun 5, 2023
Hi Christina, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
D. R.
The online chat is very good. Natasha was very helpful. The online status tracker is not good. I have never received an accurate picture of where my order(s) stand. I have to use the online chat portal to find out.
Reply from LensDirect.comJun 2, 2023
Dear D. Robinson, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! My apologies you were having issues with the online tracker, we're thankful for your feedback and will take the necessary steps to improve." Kind Regards, LensDirect Customer Happiness
Zerria C.
Oneil was very pleasant to talk too and updated my account quickly and professionally
Reply from LensDirect.comJun 5, 2023
Hello Zerria We’re grateful that you took the time to leave us a review. Thanks a lot! Regards, LensDirect Customer Happiness
