Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Lisa S.
Kissel was very helpful, and I was able to resolve the issue with my account quickly.
Reply from LensDirect.comJun 5, 2023
Hello Lisa, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Sincerely, LensDirect Customer Happiness
Brent from O.
Hi thanks Oneil for taking care of my problem. It was solved in a matter of minutes. Thanks Brent
Reply from LensDirect.comJun 5, 2023
Hello Brent Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
Viveka R.
Kimia was very patient and helpful. Thank you so much!
Reply from LensDirect.comJun 5, 2023
Hello Viveka, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Bailey H.
Keisha was very helpful with my refund!
Reply from LensDirect.comJun 5, 2023
Hello Bailey, We’re grateful that you took the time to leave us a review. Thanks a lot! Regards, LensDirect Customer Happiness
L J.
Nigela was extremely helpful assisting me in correcting a problem with one of the tools and making sure my order was placed. I was able to quickly resolve the issue. A++ customer service.
Reply from LensDirect.comJun 5, 2023
Hi L. Jones We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Best, LensDirect Customer Happiness
Siarhei S.
Amazing customer service, all problems solved !
Reply from LensDirect.comJun 5, 2023
Hello Siarhei, Thanks for your 5-star review! We sincerely appreciate your feedback. Sincerely, LensDirect Customer Happiness
Jennifer W.
Kurshel and Natasha were great help with customer service!
Reply from LensDirect.comJun 5, 2023
Hi Jennifer, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Best, LensDirect Customer Happiness
Rimmi M.
I messed up my order and Warren helped me fix my order. Warren was really helpful and prompt with her responses.
Reply from LensDirect.comJun 5, 2023
Hi Rimmi, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Best Regards, LensDirect Customer Happiness
