Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jasmin M.
Thank you Oneil for providing me the customer service a customer truly deserves. Oneil went above and beyond for me and took it upon himself to make sure I was a satisfied customer!
Reply from LensDirect.comJun 5, 2023
Hello Jasmin, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
Kristina P.
Everything quick shipment and quick and easy to order the only thing was just to expensive.
Reply from LensDirect.comJun 2, 2023
Dera Kristina, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards,
Jeremy J.
After I placed my order, I had noticed a big mother's day promotion happening. Natasha from the customer service team was incredibly fast, and effective, in ensuring I was able to take advantage of the 30% promo. Great experience!
Reply from LensDirect.comJun 5, 2023
Hi Jeremy, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Natasha receives the recognition they deserve. Thank you again, Mr. Jackson have a great day! Sincerely, LensDirect Customer Happiness
Stephanie
Warren really helped me fix a silly mistake on my part. He was thorough and kind even though it was my mistake.
Reply from LensDirect.comJun 5, 2023
Hello Stephanie, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
James
Fast, accurate, friendly customer service personnel.
Reply from LensDirect.comJun 5, 2023
Hi James, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
JMS
They were able to fix my problem quickly and offer me contact lenses for a reasonable price. The customer service was excellent! Thanks, Keisha!
Reply from LensDirect.comJun 5, 2023
Hello JMS, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Best Regards, LensDirect Customer Happiness
Ladonte
Natasha was a great help , fantastic service!
Reply from LensDirect.comJun 5, 2023
Hello Ladonte, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Maria
This has been my first time ordering from here. I was wondering why my package was taking so long to ship it’s been almost 3 weeks. My first experience wasn’t the best but thanks to the customer service, specifically Shawn my order was updated and it is finally about to be shipped. I hope it arrives before I leave state but if it wasn’t for the good customer service I would have gave this a negative review.
Reply from LensDirect.comJun 2, 2023
Dear Maria, We're sorry to hear that you experienced a delay in receiving your product. We understand how frustrating this can be and we apologize for any inconvenience. Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Shawn receives the recognition he deserves. Kind Regards, LensDirect Customer Happiness
