Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
MsMLGilbert
Kayla did an awesome job of quickly reviewing my suspended order and prescription and releasing it for shipment. I’m very happy with the service she provided.
Reply from LensDirect.comJun 5, 2023
Hi Ms. Gilbert, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
Kurt
Very quick response to my text and looking into the matter about contacts I ordered. Kayla was very helpful, polite, and friendly! A pleasure to have worked with on my inquiry!
Reply from LensDirect.comJun 5, 2023
Helli Kurt, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
Sultan
Amazing Customer Service, definitely going to be my go to Glasses store from now on.
Reply from LensDirect.comJun 5, 2023
Hello Sultan, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Senor M.
If you don't mind waiting a month or two for you glasses or lenses...while paying top dollar for the privilege....then this place is the place for you. I ordered $300. replacement lenses....I called them a month after I ordered....they had no idea what happened or what the delay was....Don't waste you time or money with these guys....I cancelled.....and glad I did or I'd still be waiting....
Reply from LensDirect.comJun 1, 2023
Dear James, We're sorry to hear that you experienced a delay in receiving your Lens Replacement order. We understand how frustrating this can be and we apologize for any inconvenience. We will investigate this further and take steps to ensure that this doesn't happen again. If there is any way we can further assist you, please do not hesitate to reach out to us at 1-800-536-7111. We're thankful for your feedback and will take the necessary steps to improve. Sincerely, LensDirect Customer Service
AD
Kimia E is an excellent customer service representative. She helped me with my problem. I highly recommend her. Thank you, Kimia.
Reply from LensDirect.comJun 5, 2023
Hello AD, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Thanks, LensDirect Customer Happiness
Danielle I.
Ellen Joseph, a customer service representative, provided exceptional assistance with my contacts' shipping. Her professionalism, efficiency, and dedication were outstanding. Ellen actively listened, understood the situation, and promptly resolved the issue. She kept me updated throughout the process, ensuring I was well-informed. Her attention to detail and thoroughness were commendable. Moreover, Ellen's friendly demeanor made me feel valued as a customer. She went above and beyond to ensure my contacts arrived on time and in perfect condition. I highly recommend Ellen for her remarkable customer service skills. Thank you, Ellen, for your superb help!
Reply from LensDirect.comJun 5, 2023
Dear Danielle, It gives us much pleasure to know that you’ve chosen to stay with us again. Your kind words encourage us to continue doing our best to make sure every customer's experience is a memorable one. Thanks again, and have a wonderful day. Sincerely, LensDirect Customer Happiness
Orianna F.
I had a question about my order and was helped by Natasha who super quickly explained what was happening and made sure I was getting my order in an even faster time frame. An amazing help!
Reply from LensDirect.comJun 5, 2023
Hello Orianna, We’re so grateful that you took the time out of your day to share your review with us, LensDirect. We’ll make sure that your customer representative Natasha receives your kind feedback. It will make their day! Sincerely, LensDirect Customer Happiness
Deborah
Ellen was very helpful and understanding about my inquiry. Very pleasant to speak with.
Reply from LensDirect.comJun 5, 2023
Hello Deborah, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
