Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Miriam
Friendly and efficient customer service. Speedy auto refills.
Reply from LensDirect.comJun 5, 2023
Hello Miriam, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Nicole T.
Selwyn was helpful and solved my issue immediately
Reply from LensDirect.comJun 5, 2023
Hello Nicole, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, LensDirect Customer Happiness
Marcia V.
Lenora was very available to me. She listened to my problem and request for help. She made sure that she had specific details. Lenora told me what she would do to make the delivery meet my needs. She also assured me she would follow up as soon as she contacted the department to get an updated status. Within a short while, Lenora called and was able to work to have the shipment sent to me. Lenora gave me the new tracking number. Super friendly, understood my request and followed up! Such a super customer service experience!
Reply from LensDirect.comJun 5, 2023
Hi Marcia, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Sincerely, LensDirect Customer Happiness
Denise Y.
Sheena reached out to me due to missing information. We emailed back-and-forth a few times and she was incredibly polite and helpful. Could Customer Service always needs to be highlighted! Thank you Sheena!
Reply from LensDirect.comJun 5, 2023
Hi Denise! Thank you for visiting us at LensDirect. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off. Best, LensDirect Customer Happiness
Cris C.
I just bought contact lenses for my daughter over the phone with Kayla and she was great and very efficient! I highly recommend lens direct
Reply from LensDirect.comJun 5, 2023
Hi Cris! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Tiffany C.
Kayla responded to my questions quickly and provided excellent feedback.
Reply from LensDirect.comJun 5, 2023
Hello Tiffany, Thanks for your 5-star review! We sincerely appreciate your feedback. Best, LensDirect Customer Happiness
Dr. GTO O.
I was impressed by the upmost respect and speed of delivery of service provided by Keisha. The top-notch responses from Keisha were helpful and she addressed all my concerns. I will strongly recommend LenDirect for all your lenses replacement and other purchase. Thanks.
Reply from LensDirect.comJun 5, 2023
Dear Dr. GTO, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Sincerely, LensDirect Customer Happiness
Jennifer M.
Wonderful clientele service !! Thank you!
Reply from LensDirect.comJun 5, 2023
Hello Jennifer, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
