Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
customer
Kissel was very efficient in helping me understand and get my order in. She also helped me to login into my acct and manage it for future use. Thank you again.
Reply from LensDirect.comJun 12, 2023
Dear Customer, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
Linda M.
Amazing, so helpful and understanding. I never know what to do, and they just walk me right through the process.
Reply from LensDirect.comJun 12, 2023
Hello Linda! We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
TS
Oneill helped me with my backordered contact lens order just in time for my trip to Spain. It was a new prescription and the lens were needed before traveling. He was very helpful.
Reply from LensDirect.comJun 12, 2023
Hello TS, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, LensDirect Customer Happiness
Isotta
Accidentally got the wrong contact lenses and had to cancel my order. I emailed and they were super fast to respond and nice! Natasha is the one that helped me:)
Reply from LensDirect.comJun 12, 2023
Hello Isotta, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
Charlene T.
Thank you Kayla! I was very happy to find your company, I purchased my order during a company change and it took a long time to get my contacts and when received my order was not complete. As most online shoppers...now what? Kayla was very quick to respond and follow up with me! Problem solved 😃
Reply from LensDirect.comJun 12, 2023
Hi Charlene, Your comments have been shared with our entire team at LensDirect. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon. Regards, LensDirect Customer Happiness
Elena K.
I adore this site and the team, especially Keisha (my contact). I receive my orders so timely. If I need any clarification or request to delay the shipment (b/c I have some stock), I get a response so quickly. Guys, you're the best!
Reply from LensDirect.comJun 12, 2023
Hello Elena, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Sincerely, LensDirect Customer Happiness
Caryn F.
Excellent answered all my questions
Reply from LensDirect.comJun 8, 2023
Hi Caryn, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Best, LensDirect Customer Happiness
Laina D.
Bibi reached out via text to help me with my auto refill issue which was helpful because I couldn’t keep up with my browser for the live chat function.
Reply from LensDirect.comJun 12, 2023
Hi Laina, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Best Regards, LensDirect Customer Happiness
