Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Michael
I needed help and chatted with Natasha who was most helpful, sending me a prepaid mailing label as well as answering my questions.
Reply from LensDirect.comJul 3, 2023
Hello Michael, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, LensDirect Customer Happiness
Payforfourgettwo
Very understanding and willingness to help with order change.
Reply from LensDirect.comJul 3, 2023
Hello Customer, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
B M.
Great customer experience with Warren! I had a question about a coupon code that I didn't realize was applied. Very impressed with his knowledge, follow-up and professionalism. I will continue to use this company for our eyeglass needs. This is our second time using them as we get the same great quality and customer support as a retail location.
Reply from LensDirect.comJun 30, 2023
Hello B. Morris, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Best, LensDirect Customer Happiness
Donna E.
I called because my lenses are taking quite a while to get done. They were delayed due to issues getting the lens material. I spoke to Warren. He was extremely helpful, made a call to another department and said he was escalating my issue. I appreciate all of Warren's hard work. Now just waiting to see if I finally get my glasses back.
Reply from LensDirect.comJul 3, 2023
Dear Donna, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Andrew D.
Their outstanding customer service is what solidified Lensdirect.com as a repeat customer. They truly have earned my trust. In the latest customer service inquiry, Starr was their latest "Customer Hapiness" POC to continually provide & execute follow-up inquiry in timely manner as well as resolution. Happy repeat customer, Andrew
Reply from LensDirect.comJul 3, 2023
Hello Andrew, Just wanted to let you know how much your review means to us here at LensDirect. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day! From everyone at LensDirect Regards, LensDirect Customer Happiness
Terra
I called to have my auto ship delayed a month and Warren helped me within just a couple mins and got it all taken care for me! It was very easy to get an actual human being on the phone which is rare these days. Warren was a great help and thank you again!!
Reply from LensDirect.comJul 3, 2023
Hi Terra, Thanks for sharing your positive review of our LensDirect. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. Best, LensDirect Customer Happiness
Ms. H.
My experience was great, because trying to get replacement lens locally, was a big expensive hassle--with complete eye exams and presciption needed for magnifying reader lens. I was thrilled to find LensDirect. I called because I wanted to make sure my request could be done without additional Doctor's prescriptions. Keisha took my call and walked me through the entire process with patience and knowledge. She even provided me with a money off coupon code for my order. I was very happy with my first time ordering experience. LensDirect should be very happy to have such a wonderful representative in Keisha.
Reply from LensDirect.comJul 3, 2023
Hi Ms. HP. We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. Sincerely, LensDirect Customer Happiness
Kathryn D.
Natasha is always quick to respond and always understands my concerns.
Reply from LensDirect.comJul 3, 2023
Hello Kathryn, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
