Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Alan
Karielle was absolutely incredible with her customer service. She was able to correct a mistake on my order that I had made without any problems. The experience was smooth and simple. I’m going to be using lens direct from here on out! Thank you Karielle!
Sarah
Keisha was very helpful in getting me a copy of my invoice! She was super quick and very helpful!
Chase S.
Kayla was wonderful at helping me to update my address for shipping. The service team responded to my inquiry as soon as their offices opened today.
Constance C.
My contacts are much cheaper here than regular retail. They make it easy to reorder and their customer service is great - quick to respond, personal and nice, esp Sheena!
Kace
The replacement lenses I ordered for my sunglasses didn’t fit quite correctly, so I reached out and Claire got right back to me. She answered my many questions and got things all worked out for me! Excellent customer service! 🤩
Sam J.
Claire was quick to respond to my request to change lens color. She updated my order within minutes of my email. Great customer service!
Matt
Kayla was great and despite it taking a little while, was able to track down my order and get me expedited shipping. Thank you!
Antonio G.
Great customer service by Aaliyah, easy to order my prescription at a great price
