Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Curt N.
Placed an order online and the wrong discount code got applied by accident. I emailed Oneil and was taken care of right away. I got the right discount and can’t wait for my order to ship. Thank you Oneil!!
John
Person was very helpful, knew exactly what i needed. no wait time, immediate phone pickup. Super customer service.1
Jim in Pound Ridge, N.
Very patient while I measured PD like a million times. All questions answered and order completed
Jane
Great customer service...ordered lens replacement over holiday weekend...and 9:00 am after the holiday...spoke to someone on the phone and solved the issue.
Keven D.
She walked me thru order ptocess,was patient , and laughed at my jokes. Great serviceHope Technicians putting my glasses together are as good
Melissa M.
Warren was very helpful and professional. I had an old auto refill shipping at same time I had made another order because I wasn't aware that auto ship was also coming. Said I would be returned the money as soon as the 2 boxes were recieved.
Sondra W.
I called and spoke with Oneil in customer service with an issue with contacts we had ordered. He listened and quickly fixed the concern.
Sharon N.
Amazing customer service . Oneil took care of the problem I was having with my contacts and sent a new box right away. I really appreciate his quick response and the way he handled the matter.
