Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sarah M.
I always love ordering from here they make it easy and convenient. They also have great customer service, Starr fixed my issue and was quick and efficient. She helped me with no questions asked and made sure I didn't have any other issues. Thanks!
FELIX Z.
Starr was very helpful
Anita P.
Knowledgeable and helpful customer service. Thank you Bibi for helping me through an issue with my order.
Dario
I was assisted by Claire and she was extremely cordial and efficient. My issue was addressed and solved very promptly. I would definitely recommend this customer care experience.
Maria C.
Excellent Customer Service! Keisha L. was very helpful in revising my order and providing status of my order.
Robert B.
Bibi was awesome to work with and helped me through my order. I will continue to use LensDirect
Cheryl S.
Keisha was a great help!
Michelle K.
I needed to split the charges between two credit cards. Called customer service and spoke to Kissel. She understood my request and processed it quickly and accurately.
