Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Minh
Order the first lens replacement for my computer vision. Everything went smoothly. I am happy to get my lens replace for half my usual cost. Order a second replacement for my everyday vision forgot to apply the discount promo I got from first order. Send an email and Bibi correct the order with the discount within an hour. Very responsive customer services
Dana
I had a small issue with an auto-shipment, and Dorian helped me get it resolved right away. I have always experienced great service with LensDirect, and this time was no different. I will be ordering from them again.
Aaron D.
Bibi provided wonderful customer service & assisted me with all of concerns.
Brenda B.
Deanna was very pleasant to speak with. Explained very thoroughly the questions I asked. See represents customer service with Lens Direct.
Nallely
I spoke to a representative named Bibi, and they were very helpful in getting my order out as soon as possible.
Terri S.
Bibi listened a understood my wishes. Thank you very much!
Jim K.
Dornio did a great job! Helped me out on a phone call that I missed regarding lens replacment. Top notch service. JJK
Ashley M.
I had a minor billing issue and Aaliyah helped me resolve it in less than 5 minutes and was an absolute pleasure. This is the only way I order contacts now!
