Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jaclyn D.
Adelita was wonderful and solved my issue immediately!
Reply from LensDirect.comJun 24, 2026
Hello Jaclyn! We're so glad to hear that Adelita was able to resolve your issue right away. We'll be sure to share your kind words with her. Thank you for choosing LensDirect!
Kurt P.
Kadisha was very helpful and pleasant to work with in customer service.
Reply from LensDirect.comJun 24, 2026
Hello Kurt! We're delighted to hear that Kadisha was helpful and pleasant to work with. We'll be sure to share your kind words with her. Thank you for choosing LensDirect!
jim D.
Setting the specifications for purchasing my lens replacement via online was just a breeze. Called client representative Adelita about my order and made some changes. She was very accomodating and knowledgeable. Good job Adelita!
Reply from LensDirect.comJun 24, 2026
Hello Jim! We're glad to hear that ordering your replacement lenses online was a breeze and that Adelita was able to assist with your order changes. We'll be sure to share your kind words with her. Thank you for choosing LensDirect!
Eric
Sherine was very helpful in the online chat.
Reply from LensDirect.comJun 24, 2026
Hello Eric! We're glad to hear Sherine was helpful during your online chat experience. We'll be sure to pass along your kind words. Thank you for choosing LensDirect!
Paris T.
Demario was very helpful, and very educated on what I needed help with. He wasted no time and helped me immediately. Definitely appreciate the hard work he’s doing.
Reply from LensDirect.comJun 24, 2026
Hello Paris! We're thrilled to hear that Demario was able to assist you quickly and provide the knowledgeable support you needed. We'll be sure to share your feedback with him. We truly appreciate your support and thank you for choosing LensDirect!
Micah
Francine was very helpful in helping me update my order with my PD. Francine was polite and professional- she took time to thoroughly answer my questions. Thank you Francine and LensDirect! Called back the next day and Sharissa was amazing too!! Francine and Sharissa have made me a LensDirect customer for life and I will recommend to others!!!
Reply from LensDirect.comJun 24, 2026
Hello Micah! We're so glad Francine and Sharissa were able to provide the helpful, professional service you deserve. We'll be sure to share your kind words with both of them. We truly appreciate your support and recommendation, and we're honored to have earned your trust. Thank you for choosing LensDirect!
Jason B.
Sharissa Phillip was very knowledgeable and was able to add the PU to my order right after I placed it and walked me patiently through the process. I appreciate the great customer service.
Reply from LensDirect.comJun 23, 2026
Hello Jason! We're delighted to hear that Sharissa Phillip was knowledgeable and able to quickly assist you by adding the PU to your order right after it was placed. It's great to know she also guided you through the process with patience and care. Providing helpful and attentive customer service is very important to us, and we’re glad your experience reflected that. We’ll be sure to share your appreciation with Sharissa!
David K.
Representative was very helpful with questions that I had in completing my lens replacement order.
Reply from LensDirect.comJun 23, 2026
Hello David! We're pleased to hear that our representative was very helpful in answering your questions and assisting you with completing your lens replacement order. Providing clear and supportive guidance throughout the process is important to us, and we're glad your experience reflected that. We appreciate you taking the time to share your review!
