Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
TERRY R.
Quick, friendly. Mario was great!
Reply from LensDirect.comJun 23, 2026
Hello Terry! We're glad to hear the service was quick and friendly, and that Mario made such a positive impression. We'll be sure to pass along your kind words to him. We really appreciate you taking the time to share your experience!
Phillip G.
Sari was thorough and efficient
Reply from LensDirect.comJun 23, 2026
Hello Phillip! We're pleased to hear that Sari was thorough and efficient in assisting you. Providing clear and effective support is very important to us, and we're glad your experience reflected that. We'll be sure to pass your kind words on to Sari. We appreciate you taking the time to share your review!
Tammy R.
Customer Service Representative Kwasi was very helpful, found solution in a swift manner.
Reply from LensDirect.comJun 23, 2026
Hello Tammy! We're glad to hear that Kwasi was very helpful and able to find a solution quickly for you. Providing efficient and effective support is exactly what we aim for, and it's great to know your experience reflected that. We'll be sure to share your appreciation with Kwasi. Thank you for taking the time to leave a review!
Becca
Always gets here on time and easy to order
Reply from LensDirect.comJun 23, 2026
Hello Becca! We're thrilled to hear that your orders consistently arrive on time and that you find the ordering process simple and convenient. Providing reliable delivery and an easy customer experience is what we strive for every day. We truly appreciate your support and look forward to serving you again soon!
Lisa
EXTREMELY impressed! I sent my glasses in for new progressive transition lenses, and they received them on 6/9, and I had them back by 6/19! I paid for the expedited work and shipping, and it was worth it! They were available by phone whenever I had a question about the status, and the process was so easy! My ONLY complaint is the app would glitch and would not let me order the expedited shipping (had to call and speak to someone) and would not show up to date information on my glasses. However, the team was AMAZING and the work is PHENOMENAL!!! I can finally wear my old frames with my new prescription, and it was about 60% less than what I would have paid if I had gone to an eyeglass store! I am so happy I went to LensDirect and I would definitely recommend them!!
Reply from LensDirect.comJun 23, 2026
Hello Lisa! Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with both the quality of your new progressive transition lenses and the turnaround time. It's great to know that our expedited service helped get your glasses back to you quickly and that our team was able to answer your questions throughout the process. We also appreciate your feedback about the app experience. We're sorry for the frustration you encountered with expedited shipping and status updates, and we'll be sure to share your comments with our team as we continue improving the platform. We're especially happy that we could help you bring your favorite frames back to life with your new prescription while saving you money compared to traditional retail options. Thank you for trusting LensDirect and for recommending us to others. We truly appreciate your support and look forward to serving you again in the future!
David
Dion was very professional and willing to help me sort out some technical stuff. Much appreciated.
Reply from LensDirect.comJun 23, 2026
Hello David! We're delighted to hear that Dion was professional, helpful, and able to assist you with your technical concerns. Providing excellent support is our priority, and it's great to know Dion made the process easier for you. We'll be sure to share your appreciation with him. Thank you for your feedback!
A K.
Sari gave me wonderful support for my issues and followed up till the closure
Reply from LensDirect.comJun 23, 2026
Hello AK! We're delighted to hear that Sari provided wonderful support and stayed committed to helping you through to a successful resolution. Delivering attentive and reliable service is very important to us, and we're pleased that Sari's dedication made a positive difference. We'll be sure to pass along your kind words. Thank you for your feedback and for choosing us!
Sandie H.
Great call. Answered promptly. Sharrisa was knowledgeable, pleasant and answered my questions.
Reply from LensDirect.comJun 23, 2026
Hello Sandie! We're pleased to hear that Sharrisa answered your call promptly and provided the information you needed. It's wonderful to know that you found her knowledgeable, pleasant, and helpful. We'll be sure to share your kind comments with her. We appreciate your support and look forward to assisting you again in the future.
