Gregorio G.
Delivery was faster than I expected.
Delivery was faster than I expected.
Reply from LensFactoryJul 20, 2021
Thanks for the great review, Gregorio!

Excellent
Based on 2,026 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Gregorio G.
Delivery was faster than I expected.
Reply from LensFactoryJul 20, 2021
Thanks for the great review, Gregorio!
steven B.
You see- great lenses at great prices with quick service. A vision of service with excellent value.
Reply from LensFactoryJul 20, 2021
Thanks for the great review, Steven!
Eric
Lost a lens. Have not even acknowledged after two months the loss, let alone recovered or replaced. Still waiting for second replacement lenses along with my frames which are gold collectors items. The first time I received them the prescription was not at all correct. After returning them I’ve not heard back. I want my glasses back and I want my lenses back intact. I’m concerned neither will be returned.
Reply from LensFactoryJul 20, 2021
Hi Eric - I'm very sorry you had a poor experience with us. In talking with our staff, I believe we have resolved your concern. Please contact us back if this is not the case.
Dee D.
Second pair of glasses that I have used LensFactory for. Quality of the work is great, the process very easy. The customer service is very helpful and I am well pleased.
Reply from LensFactoryJul 20, 2021
Thanks for the great review, Dee Dee!
Ali S.
This was my second order. Convenient way to manage Lens replacement in two weeks
Reply from LensFactoryJul 20, 2021
Thanks for the great review, Ali!
Paul N.
The glasses were perfect and met all expectations. Very satisfied with the purchase.
Reply from LensFactoryJul 20, 2021
Thanks for the great review, Paul!
JUAN F.
Excellent Service, I wear my Sunglasses all the time.
Reply from LensFactoryJul 20, 2021
Thanks for the great review, Juan!
J L.
Great customer service! I had some problems with my new glasses and emailed the customer service line and got fixed with excellent follow up instructions and the representative Andrew was the best!
Reply from LensFactoryJul 20, 2021
Thanks for the great review, JL!