Excellent
Based on 11,249 reviews
Lensmart4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Brianna
Beautiful glasses. Customer service is helpful
Reply from LensmartApr 29, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Zandile S.
My shipment didn’t take that long and I’m very happy with your service and how quickly you’ll respond. I’m definitely ordering again
Reply from LensmartApr 29, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Khanyi B.
Incredibly efficient and fast service. My agent was thorough and expremely helpful. I absolutely love my glasses, they also captured my prescription accurately. 10s all around!!!
Reply from LensmartApr 29, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
SiveX
My experience with Lensmart was excellent. They responded to my query very quickly and were extremely helpful and eager to resolve the issue. I had a problem with my glasses, which I reported immediately, and they promptly offered a solution by replacing them at no cost. As a first-time user, I was really impressed with the level of service I received. Thank you to the Lensmart team for such great service!
Reply from LensmartApr 29, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Simona P.
Very fast and responsible customers service. When an issue arose, it was resolved quickly and efficiently. Communication was easy, clear, and very pleasant. Everything was handled smoothly and with great care. Thank you very much — highly recommended!
Reply from LensmartApr 28, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Szilvia M. D.
Szuper . Viszonylag hamar megérkeztek
Reply from LensmartApr 28, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Helene La R.
Poor customer service , hate dealing with them. Been in talks with the for the last twi months .
Reply from LensmartApr 28, 2026
We apologize for the unpleasant shopping experience. Since you purchased the wrong lenses and wish to exchange them for a different frame style, we are willing to remake the lenses and arrange a frame replacement service. However, a frame replacement requires sending the original frame back. If you do not wish to bear the shipping cost yourself, you can keep the original frame. If you know how to install lenses, we can directly send you a replacement pair. Is this acceptable to you? If you wish to keep the order and not have it remade, we will arrange a refund for the remake fee. Our customer service is still awaiting your reply. Once we receive your reply, we will deal with it as soon as possible and we will definitely resolve the problem for you! Thank you for your understanding!
Valued C.
The lensmart customer service team make sure that my glasses were a good fit for me. They make recommendations in order to make my vision accurate.Communication was excellent!
Reply from LensmartApr 28, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
