Excellent
Based on 11,249 reviews
Lensmart4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Bárbara V.
I loved to partnership with them, always so kind and fast answering all my doubts :) Hope someday we can work together again 🫶🏻
Reply from LensmartFeb 4, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Rakhi B.
I ordered sunglasses that was supposed to be advanced prescription. They were terrible DO NOT USE THIS COMPANY TERRIBLE CUSTOMER SERVICE. I WOULD NEVER RECOMMEND LENSMART. PLEASE BE CAREFUL..PROBABLY BETTER OFf GOING TO YOUR LOCAL OPTICIAN. IF anyone wants pictures of my terrible glasses I am more than happy ...although I might do another review of them to show Get ready for my 18 emails of correspondence and the awful customers service...again will share soon.
Reply from LensmartFeb 4, 2026
We apologize, but we made the lenses according to the specifications you ordered. Due to the strength of your prescription, even when made to the highest specifications, the lenses still have a certain thickness. During our communication, you fully agreed to our policy, and we have already processed your return. Even when you contacted us later that you couldn't return the item within the stipulated time, we applied for special processing to extend your return period. Our policy clearly states the return shipping costs. You feel the return shipping costs are too high and don't want to return the item, so you want a refund without returning it. We apologize, but this does not comply with our policy. Refunds can only be processed after we receive the returned item. You don't accept this and start complaining about our poor service. We made the lenses according to your purchased specifications, and all our communication processes followed our policy, which is clearly stated on our website. What are you dissatisfied with? If you want a refund, you need to return the item. We will process the refund as soon as we receive it. Thank you for your understanding and cooperation.
Taryn
I really loved my whole experience with Lensmart! The communication, the glasses came just as expected and in perfect shape, incredible quality for a low cost, and overall the shipping was quick with tracking, all of it was a great experience. I will be getting more glasses in the future!
Reply from LensmartFeb 4, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Natalia P.
My experience was incredible. The glasses are perfect and look awesome. The pricing is awesome. And the shipping was very reasonable! I would definitely purchase from here!
Reply from LensmartFeb 4, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
David T.
Ordered a pair of safety glasses, quick delivery and very good quality. Ordered glasses as well but changed my mind, refund was quick and easy. Will order again
Reply from LensmartFeb 4, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Tina
I ordered 6 prescription glasses from Lensmart and unfortunately had a very bad experience. The glasses I received were defective. The pupillary distance was manufactured incorrectly, making the glasses unusable. I entered my total PD correctly during the order process, so this was clearly a production error. I contacted customer service multiple times. Instead of taking responsibility, they repeatedly asked for my prescription, which does not explain a one-sided PD error. They also hid behind their “special offer” policy and refused refund or replacement, even though the product was defective. The only solutions offered were a small discount coupon or a paid remake at my own expense. That is not acceptable for a manufacturing error. Very disappointing experience. I cannot recommend buying prescription glasses here. Update 05.02.2026 After posting my negative review, the company contacted me repeatedly via email and social media. Instead of offering a refund or a clear solution, they kept asking for unrealistic proof such as videos from a doctor or measuring machines. I feel pressured to justify the defect again and again, although I already explained the issue multiple times. This is not normal customer service for a defective product. Because of this ongoing experience, I stand by my review. Customers should be aware that resolving problems here can be very difficult.
Reply from LensmartFeb 4, 2026
We apologize for the unpleasant shopping experience. Since you purchased a special offer item, our return policy clearly states that special offers are non-refundable. We made them according to the prescription data in the order. However, many factors can affect the wearing effect of glasses. If you need to adjust your lenses, we are willing to find out the cause of your blurred vision and provide you with a solution. If you believe there is a manufacturing error, could you please provide us with a testing video for confirmation? Once a problem is confirmed, we will definitely provide you with a solution. Thank you for your cooperation. We apologize, but all our products undergo quality inspection before shipment, including prescription testing. Since you believe we made a manufacturing error, we request that you provide a video of the testing process so we can verify it. If you cannot provide such a video, we can only process a refund according to our policy.
Elle O.
Stunning glasses! Great quality & amaizng customer service 🫶🏻
Reply from LensmartFeb 4, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
ramiro diaz V.
I purchased a pair of glasses first to check if they were legit, and they arrived at my house within a couple of days—so definitely real. After that, I placed a new order for four more pairs. Super easy to buy, they look great, and I got three positive compliments in just one day. Totally recommend!
Reply from LensmartFeb 4, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
