Excellent
Based on 11,249 reviews
Lensmart4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Lebogang M.
I love my two set glasses named Corinna and Ella. They are very comfortable and colorful to match with my daily outfits. I can change in between the pairs.
Reply from LensmartSep 18, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Jessica
Amazing customer service and quick to respond. My glasses are so cute and comfortable, and the prescription is perfect. I will be ordering more so I have a variety with different outfits. The ordering process was easy and inputting my prescription was also very easy. I’m very pleased with my decision to try this company out.
Reply from LensmartSep 18, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Alex J.
Lensmart is so amazing because there are so many options to choose from (colors, shapes, and sizes) These glasses are affordable and the website is so easy to purchase from. I will be purchasing so many more sunnies/glasses in the future because the quality is amazing! Xxx
Reply from LensmartSep 18, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Zoe
Good communication and quality
Reply from LensmartSep 17, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Jessie L.
La monture est belle, mais la vision ne fonctionne pas du tout. Le service à la clientèle ne fait que compliquer la transaction. On réussi à avoir une entente et soudainement plus rien ne fonctionne. Je ne recommande pas.
Reply from LensmartSep 17, 2026
We sincerely apologize for the unpleasant shopping experience. We manufacture glasses strictly according to the eye exam data in your order, but the wearing effect is often affected by various factors. We noticed that the PD you provided is the same as the default PD, so we would like to confirm with you again the reason for your blurred vision. Regarding return shipping costs, our initial email and policy have already clearly stated this. If you do not wish to return the glasses, would you like to request further lens adjustments? We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
Heidi S.
Terrible customer service had to keep messaging them to get a reply. They do not refund or return glasses so don’t waste your time trying. Don’t even waste your time ordering from this site, there are WAY better glasses sites online that do a way better job and have way better customer service.
Reply from LensmartSep 17, 2026
We sincerely apologize for the unpleasant shopping experience. While we manufactured the glasses strictly according to the prescription data provided in your order, the actual fit and visual performance can be influenced by various factors. We discovered that the data entered in your order did not match the original prescription issued by your doctor; this discrepancy resulted in suboptimal lens clarity. We offered to remake the lenses based on the correct prescription—provided you covered the cost of the new lenses—but you declined and requested a return instead. We respected your wishes and initiated the return process. Unfortunately, you have been unwilling to ship the item back. We have not refused the return or the refund; we have consistently sought to provide a solution. Our policy requires customers to cover the shipping costs for returns, and since you are unwilling to send the item back, we are unable to proceed with the return. Thank you for your understanding.
customer
Do not buy from Lensmart. What begins as website glitches and lack of quality control quickly turns into rigid customer support friction and outright bad-faith accounting. I ordered custom progressive/varifocal glasses. Because Lensmart’s checkout system restricted uploads to a single file, I couldn't upload both distance and reading prescriptions. Instead of flagging the missing distance parameters, their lab blindly manufactured single-vision reading lenses and shipped an unusable product. Their post-purchase support was appalling: Zero Accountability: They blamed me for their site’s technical limits and suggested I manually merge files. Unreasonable Demands: They pushed me to snap raw, unmounted lenses into the frame myself—while explicitly stating they take zero liability if the frame breaks. Fictional Fees: They demanded an extra $29.95 for DHL shipping, falsely calling it an "upgrade" even though my original order was already paid and shipped via DHL. Manipulated Refunds: When forced to issue a refund for delivering the wrong lenses, they refused a full refund. Instead, they invented an arbitrary formula using unverified USD conversion rates and fake coupon deductions to keep most of my money for a product they failed to make correctly. Lensmart hides behind automated scripts, shifts blame, and uses deceptive math to hold onto your money when they make mistakes. I have opened a credit card chargeback to recover my funds. Save yourself the headache and take your business to a legitimate retailer.
Reply from LensmartSep 17, 2026
We sincerely apologize for the unpleasant shopping experience. We manufactured the glasses strictly according to the optometry data provided in your order; however, we noted that the prescription you uploaded was for single-vision lenses. If the ordering system only allows a single image upload, you could have combined the two prescription images into one file, or contacted us to provide the additional information after placing the order. Unfortunately, you know that you can only upload one prescription, and since it doesn't match the lenses and you didn't contact us before shipping to indicate a problem, we can only make the lenses according to the prescription provided in the order. After receiving the glasses and reporting an issue, we arranged for special handling and offered to remake the lenses for free; however, you stated that you were unable to install the lenses yourself. We also offered an alternative: you could send the glasses back to us, and we would install the new lenses and ship the complete pair back to you, but you declined to send them back. You then requested that we simply ship replacement lenses via DHL; unfortunately, replacement shipments are handled via standard shipping by default, and upgrading the shipping method incurs an additional fee. Regarding the DHL fee paid for the original order: while DHL was indeed used for that order, that payment cannot be applied to the replacement shipment. We have not engaged in any deception or shirked our responsibilities; we have actively sought to provide solutions, yet you have rejected all our proposals. Finally, you requested a refund for the price difference regarding the lenses, and we initiated the refund process; however, you then mentioned you would file a dispute—which would result in the funds being frozen. Could you please clarify whether you would like us to proceed with the refund?
Jac
Quality is great, so many styles, and I love my glasses!! Highly recommend ordering from Lensmart. Even a great gift for friends!
Reply from LensmartSep 17, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
