Excellent
Based on 11,249 reviews
Lensmart4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Gabriella P.
Helpful customer service! They helped me with everything!
Reply from LensmartMar 8, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Debra H.
This was my first experience with lens mart and it was most unexpectedly enjoyable. The customer service team is excellent and I highly recommend trying their products. If you have any questions or concerns or you need help with your order, they are excellent at getting you what you need to make it possible.
Reply from LensmartMar 8, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Tshepang J.
I'm extremely satisfied with the service, and my spectacles fit perfectly, with no faults whatsoever.
Reply from LensmartMar 8, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Eliska P.
Lensmart is my new favorite brand for glasses!! The glasses look so amazing the quality is fantastic. They fit me so good and i get many compliments! I love the affordable prices. You just put your prescription and lensmart take care of it!
Reply from LensmartMar 8, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Béres M.
Gyors precíz tájékoztatás, tökéletes problémamegoldó.
Reply from LensmartMar 7, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Janice
Love how affordable they are and how cute all their glasses are. They never disappoint.
Reply from LensmartMar 7, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Amanda G.
Website very confusing, I only wanted to order 1 pair and because it wouldnt take my payment I tried a different pair, thinking the original pair was unable to buy, than I got an email stating I bought 2 pairs. I couldn't upload my prescription I tried numerous times and when I had to manually put it in I guess it was put in wrong which caused me to get 2 pairs that I can't see out of. It was my fault for putting in the script wrong, unknowingly. Bottomline there was a long of confusion and I honestly didn't think I was even going to get the glasses. I assumed after the buying 2 pairs issue this whole company was a scam. The frames did seem like they were decent quality though.
Reply from LensmartMar 7, 2025
Sorry for the inconvenience. The shipping time does not include the time for lens customization. You chose Advanced Shipping, and the package was sent on February 20th and delivered on March 3rd. The shipping time did not exceed the estimated time range. Regarding the glasses you received, we made them according to the prescription data in your order. After receiving them, you contacted us and said that you could not see clearly. After providing the original prescription, we found that the glasses were not clear because you filled in the wrong data in the order. Our policy clearly states that discounted items cannot be returned or exchanged. Because you filled in the wrong prescription, if the lenses need to be remade, we are willing to remake them for you, but new lenses will be charged. Regarding the return shipping fee, you can also click on the link to view the relevant policy description. https://www.lensmartonline.com/about/return-policy/.If you have any other questions, you can always contact our customer service.Thank you for your understanding. If you have any problems with ordering or payment, you can contact our customer service. If you need to check the order status or whether the payment is successful, you can also contact our customer service. We hope to bring a perfect shopping experience to every guest. If you have any questions, you can contact us and we will always help you.
Nomso
I love my new glasses from Lensmart! The quality and design are excellent and they fit perfectly. The lenses are also clear. Ordering was easy, and shipping was fast. I highly recommend Lensmart for anyone looking for affordable and fashionable eyewear.
Reply from LensmartMar 7, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
