LensmartReviews of lensmartonline.com

Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

Write a review Call Directions Website

4.5

Excellent

Based on 11,249 reviews

Lensmart4.5

Write a reviewReview

Rating breakdown

Select a bar to see only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Folks Told: 2026

More in Vision & Hearing, California

Write a review

brittany B.

Feb 8, 2025

Tracking stopped for weeks then finally…

ORDER WAS SENT TO THE WRONG ADDRESS. Lesmary made me confirm my address three times and blamed usps. My package was located, and it turns out the address on the label does not match what was provided. My biggest issue is the lack of customer service. Clearly they get many poor reviews for this and continue to operate in the same way. Had anyone been willing to actually look into the issue for me rather than blaming the carrier, the issue could have been found and resolved. Thank goodness my mail man is awesome. Tracking stopped for weeks then finally updated to state my order was delivered a week prior. The tracking number provided was only good until the package made it to the U.S. and was then handed off to USPS and I was never given a new tracking number. USPS can't help without the tracking number and all Lensmart has to say is to contact my local post office (after I already explained that I did). Seems shady that I can't get a tracking number or find any info on the original carrier. Edited to add: Leaving a review here will get you a response much quicker than reaching out to the customer service email. They saw this, got back to me on Facebook messenger, then replied here. Clearly they are more concerned with clearing up negative reviews than assisting with issues to being with. I look forward to receiving the information I requested after being blown off prior to making a review on a public forum. Shame on you lensmart. Maybe focus on problem solving rather than saving face. And yes, my address is correct. Edited to add: my concern is not the time it's taking. My concern is the lack of customer service. I sent a message stating that my order shows as delivered, and that I already reached out to usps, but without a tracking number they can't assist me. I stated that I needed the tracking number and the response I got ,not once but twice, from your customer service team was "you order shows as delivered. You need to reach out to your local post office for assistance." Completely ignoring my request for the tracking number so that I can get further assistance. So while you say you have been working on it you left out the part where I had to ask for the same information multiple times and didn't get a helpful response until I started posting my experience publicly. The delivery issue is not on your company, but your poor customer service is.

Reply from LensmartFeb 8, 2025

Sorry for the inconvenience. We are sorry to hear this. We checked your order and the logistics information shows that the package has been delivered. The tracking number we provided has shown the complete logistics transportation situation until the final delivery. Regarding the new tracking number you want, we are contacting the logistics company to inquire about the terminal number. Once we receive a reply, we will inform you as soon as possible. You can also confirm whether the address in the order is correct and whether there are family members or friends who have helped you to get the package in advance. Please don't worry, if the package is lost, we will definitely provide you with a solution. If you have any questions, you can contact our customer service and we will do our best to help you. We will definitely solve the problem for you! Sorry for the misunderstanding. We have been actively solving your problem, but our customer service replies in chronological order. We have asked the logistics company and provided you with the terminal tracking number you want to know. The package has been delivered to the address filled in the order. If you have not received it, can you please contact the post office to confirm? Thank you for your understanding. We are really sorry. The address we filled in when sending the order was exactly the address you filled in the order. Unfortunately, due to the operation error of the logistics company staff when changing the logistics waybill at the end of the package, the address was slightly different. We have filed a complaint with the logistics company. Fortunately, you have received the package, and our customer service has also provided you with a corresponding solution for the inconvenience. We are sorry for the bad shopping experience. We will continue to improve to provide better service.

About Lensmart

Lensmart (lensmartonline.com) has 11,249 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Folks Told: 2026