LensmartReviews of lensmartonline.com

Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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4.5

Excellent

Based on 11,249 reviews

Lensmart4.5

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About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Folks Told: 2026

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Jan 22, 2025

BEWARE!

Beware if you are buying prescription lenses! They have been wrong from the beginning! First, they said it was because of the PD so I went to my doctor and got the PD number. I was very hopeful that the second pair of lenses would be correct. After waiting over 30 business days for the replacement lenses, they were still wrong, and in fact my vision was the exact same as the first ones. My doctor confirmed that the prescription in the lenses were correct, however, the right lenses had more of a curvature and was slightly warped. The prescription was at the top of the lenses. I have now paid for two different lenses plus frames. I requested a full refund because this is still not right and they will only agree to 50% refund. Save your time and money!!! The frames are cute and I would buy them again, but do not waste money on prescription lenses with them! Have your doctor do the lenses. My ophthalmologist guarantees the lenses and will make changes if needed at no cost! I am guessing this is the order number- Your reissue order is on the way! 884996 Lensmart- the PD my doctor checked is correct! As I explained in email, when attempting a selfie with the ruler you provide, it’s difficult to look straight. You could clearly see the my eyes were not straight in the picture which is why I went with the doctors PD. My eyes were rechecked on Monday and confirmed again before they remake my glasses! YOUR LENSES ARE WARPED AND THE CURVE IS DIFFERENT IN THE RIGHT LENSES!! STOP MAKING EXCUSES AND REFUND MY MONEY!! I cannot upload a video of that size to email! You are welcome to contact my ophthalmologist to confirm. The contact info is on my prescription Update: After going back and forth with this company for days, they continue to refuse to refund me for the second pair of lenses. Their response, “ There are many factors that affect the unclear vision of the lens. We cannot arrange a refund for the remade lens.” I have told them numerous times that the PD is correct! My doctor said the lenses are warped and the curve is different between the lenses causing distorted vision. I told them to call my eye dr to confirm but they said they are unable to make calls 🧐. It’s not possible to upload videos the size that would be required for a full exam of the lenses to email! This has been a nightmare! You get what you pay for!

Reply from LensmartJan 23, 2025

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~ Thank you for your update. We noticed that we confirmed the PD with you before we remade the lenses for you. Your actual PD is inconsistent with the PD given by the doctor. We confirmed with you which data to use, and you said you wanted the PD value given by the doctor. We informed you that because the actual PD is different, if you cannot see clearly due to PD problems after receiving it, we will not be able to provide after-sales service. With your consent, we reissued the lenses to you as you requested. Now that you have received the reissued lenses, you still cannot see clearly after contacting us. We can only handle it for you according to our policy. Our customer service is waiting for your reply. Once we get your reply, we will deal with it as soon as possible and we will definitely solve the problem for you! Thank you for your understanding! Sorry for the inconvenience. We have remade the lenses for you according to your requirements, and our products will be quality tested before delivery, which includes a power check. If you feel that the lenses are inaccurate, can you provide us with a test video to confirm? If it is confirmed that there is a problem, we will definitely provide you with a solution. We confirmed with you before reissuing, because your actual PD is different from the doctor's, if you want to make it according to the doctor's PD, we cannot provide after-sales service. Now we have provided you with an additional solution. Since it is a reissue order, we can only refund according to our policy. We will handle it for you immediately after your confirmation. Sorry for the inconvenience. Our customer service has provided you with a new solution and is still waiting for your reply. Once we get your confirmation, we will handle it as soon as possible. Thank you for your patience.

About Lensmart

Lensmart (lensmartonline.com) has 11,249 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Folks Told: 2026