Excellent
Based on 361 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lever's mission is to help the world hire with conviction. Our fresh take on the talent acquisition system combines powerful ATS and CRM functionality in a single, modern platform—so employers can source, nurture, and manage candidates all from one place.
Lever (lever.co) has 361 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
361 approved reviews, newest moderated first
Ceci A.
Using lever has been a great experience to our team. We are able to move very fast the candidates through the different stages. The platform is very friendly and easy to use. The Reporting tools that Lever offers are very competitive in regards to the raw data. Follow up from the Lever Team has been wonderful :)
Matt C.
Excellent product, wish that we made the switch sooner. Its made our team more efficient, has given insight into a ton of different metrics and trends that we didn't have, and has been seamless in integrating into the systems that we already had in place. Our implementation specialist Paul was also awesome!
Summer Ha C.
Great ATS for startups! Easy to implement, easy to use and the support team is very helpful and responsive.
Ashley W.
Implamented lever over a year ago and we have huge issues that are not fixed. Firstly, everything keps on braking all the intergrations kept on resetting and the lever support team are not helpful. We migrated from Gsuit to Microsoft and every system was locked out, every person including my self, it took 3 weeks for them to fix, i was recieving the same information over and over and over again (standard script) finaly someone in the US team fixed it but the problems didnt end there. Our Head of engineering is locked out for over 2 month, it took us 1 month to get them to show up to a call (tried to cancel it an hour before) and put in a temp solution that doesnt really work, no folllow up in a month to see if its working, when i do follow up i get no SLA or no update. Pointless having a recruitment system that no one can use really due to constant outages! Its always great when you go to send offers and they keep on failing through the system, im on about 4 tickets s everytime i send a new one there seems to be an issue. So we tend not to really use any of the functions, as they brake - reletlessly and are more hasstle than they are worth. The sales team are ok, they do try and resolve situations but thats not there job really, my issue is with support. This system if it works, would work for a start up, but certainly not worth implamenting anywhere else, it doesnt have the support function to help any larger orginisations.
Reply from LeverJan 7, 2022
Ashley, thank you for sharing your experience. Your feedback has been flagged with Support leadership. We noted that you are in touch with the team's highest point of escalation, and they are working to resolve the issue as quickly as possible.
Faith A.
Lever is absolutely incredible. I was introduced to Lever at my previous company. When I came to my new company, I was not pleased with the ATS we were using. Because I was so impressed with Lever, I presented it to my colleagues, and they were on board! My favorite things about Lever in a nutshell: Lever is user-friendly, and their customer support is fantastic. It allows for smooth communication between recruiters and hiring managers, a consistent hiring process across the board, etc. I cannot say enough good things about this ATS! I would also like to give a big shoutout to our Implementation Specialist, Ally Nguyen! She was extremely helpful throughout the implementation process and never hesitated to provide support.
Payton H.
Switching our ATS to Lever was one of the best decisions we have made in 2021, as a Talent Acquisition Specialist team. Getting hiring managers to respond to candidates can be difficult, but we have had much more communication with them since switching due to being able to review and respond to candidate profiles through email. Not to mention our Account Executive Julia Graham and Implementation Associate Ally Nguyen have been AMAZING with communication and support.
Danny S.
Intuitive system, speedy implementation team, fantastic support throughout the process, and an overall amazing experience for recruitment team and hiring managers a like. Lever has revolutionized our process end to end and brought better visibility and consistency at a global level to the way we acquire top talent. Biggest win has been the automation of our end-to-end process, which was previously highly manual. This brings huge efficiency saving as well as improved visibility for all involved Relatively minor issue with the way the scheduling function is configured to create double invites for interviewers and candidates - this quickly blocks up our recruitment team's calendar
Júlia B.
Usability is really nice and availability to help us is amazing. We really like Lever because we can have a unique candidate base across all business units and visibility across the enterprise.
