Average
Based on 159 reviews
LifeEnergy3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeEnergy is an online energy retailer based in Houston, TX. Founded and created by a blend of industry vets and digital-saavy professionals who wanted to create a new type of energy company to give consumers a simpler, greener, and better option for residential and commercial electricity.
LifeEnergy (lifeenergy.com) has 159 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
159 approved reviews, newest moderated first
Luis P.
É um esquema para ficarem com o teu dinheiro. Não comprem nada neste site. Pedem o dinheiro e depois ficam com ele. Não enviam os itens nem devolvem o dinheiro e o unico contacto que fazem correctamente é o primeiro depois deixam de atender o telefone e de responder as questões. Aldrabões, ladrões, bandidos....
Tomo
I writted question on email support how much delivery cost. they litteraly send me only nummber to contact them per WhatsApp, i contacted them on Whatsapp and they dont answer at all. One simple question and they are unable to answer 2days. I asking myself what if i buyed product and haved problem and needed support. When they are so bad with so simple task.
J. P.
Great company came and quickly sorted a problem as soon as they could find a time slot.Bill went the extra distance to get us up and running thanks.
Nicolas
The sign up process was confusing enough, then they quote you a price, you're billed a slightly different (higher, of course) price by your utility. The last straw was that another energy supplier bought all of their customers, and all I got was a paper letter stating that. They did not even transfer my email or phone number with it... and it's unclear if my energy is still green or not. After more than 3 months, LifeEnergy's website doesn't even state that on their website. What are they hiding?
Sonia E.
LifeEnergy defers to third party companies after contract expires, billing almost 3 TIMES the price in your Electricity Facts Label (EFL)
Mitsi Le A.
Love this company. Great service. User friendly site. Super price rate for this single mother.
Isela S.
DO NOT ENROLL TO LIFE ENERGY, YOU WILL BE LEFT WITHOUT POWER BECAUSE THEY TRANSFERRED YOUR ACCOUNT TO DISCOUNT POWER AND DISCOUNT POWER DO NOT HAVE YOU IN THEIR SYSTEM. I called LifeEnergy to do a transfer of service on August 7, 2019 to a new residence, a CSR from LifeEnergy told me that I was no longer their customer and my services had been transferred to Discount Power do to an agreement between LifeEnergy and Discount Power (but I did not request for my services to be transferred), for me to contact Discount Power to discuss my residential transfer. The same day, I contacted Discount Power and was advised by one of their CSR that they had no information regarding my account and I was not in their system. Needless to say both energy companies close at 5pm (including customer service). By the time, I tried to contact LifeEnergy customer services where closed. I called LifeEnergy several times to ask about my services (I do not have power at the moment, and Houston's weather is currently 100 degrees due to someone's negligence), and apparently, LifeEnergy cannot do anything because I am not their customer anymore, and I have to deal directly with Discount Power. Now I have to do a "move-in" instead of a transfer, in addition, Discount Power wants to do a credit check, provide my social, and pay an additional deposit. I do not mind the credit check, but to pay an additional deposit, where I paid LifeEngery one. I am a single mother of two, trying to make ends meet, for some of you $150.00 is not a lot and maybe think I am making a big deal, but for the rest of who live paycheck by paycheck, it's a big deal. $150.00 I can use to buy food, and school supplies for my kids.
Vamsy J.
Bad serviced
