Excellent
Based on 810 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
David
Great response in times of need.
Reply from LifeFoneOct 15, 2020
Hi David, We appreciate you taking the time to write your review to let us know how we are doing. We are here for you and welcome you to the LifeFone family!
Lacrecia R.
Life phone has saved my Aunts life! And they are always so kind!
Reply from LifeFoneSep 17, 2020
Hello Lacrecia, Thank you for taking the time to write your review and sharing your experience with us. We are glad that you feel safe and secure with our service, and we will continue to provide the service you aunt know us for.
Karen
My 89-year-old father just pushed his call button. He is almost deaf and thank God a neighbor was with him because they could barely hear the person talking to my father. It took so long for them to get an ambulance to my father that the neighbors called 911 instead. Not only that, my sister and I are the contacts and no one called us. we live out of state and thankfully the neighbors notified us that my father was being taken to the hospital. We will be canceling our service.
Reply from LifeFoneSep 17, 2020
Hello Karen, We just wanted to say that we have reached out several times in regards to speaking with you on his account. We know that we have even sent your father another VIP system and it might be that possibly cleared all issue he and your family might have had since we have not heard any other questions or concerns since and you had not decided to cancel service for him. If you happen to want to adress any other concerns our care agents as well as Managers can be contacted at 1-800-940-0262, but we are glad that you have decided to stay with our company, and have us provide emergency service for your father.
David
Used when I fell.Fast response.Worked just like it’s supposed to!
Reply from LifeFoneJul 29, 2020
Hi David, We will continue to respond "when seconds count" just like our motto says. Thank you for taking the time to write your review and share your experience for potential subscribers.
christine D.
I think the service I receive is excellent. The responders for when my alarm goes off are always kind and very professional. Thank you because of you I feel secure and safe.
Reply from LifeFoneJul 29, 2020
Hello Christine, Thank you for taking the time to write your review and sharing your experience with us. We are glad that you feel safe and secure with us and our service, and we will continue to provide the service you know us for.
Dutch
Haven't had any problems with this system since becoming a member. Would recommend LifeFone.
Reply from LifeFoneJul 27, 2020
Hello Dutch, We are glad to hear you would recommend our company and want to welcome you to LifeFone!
Roger
The staff at LifeFone have been excellent when we needed help and in assisting us in using the service and equipment.
Reply from LifeFoneOct 15, 2020
Hi Roger, We appreciate you taking the time to write your review to let us know how we are doing. We are here for you and welcome you to the LifeFone family!
Alexander
We bought the product for my mother, such piece of mind. Great customer service. Very quick response if the emergency button goes off or we had a couple of times the unit went off when my mother simulated a fall by accident, great response. Love it.
Reply from LifeFoneJul 27, 2020
Hello Alexander, We are glad that you have the peace of mind that we want to provide all family members for each of our subscribers, we will continue being there for your mother when she needs us.
