Excellent
Based on 810 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
Patricia W.
Prompt call backs. Great info given to EMS. Very satisfied.
Reply from LifeFoneMay 8, 2020
Hey Patricia, We want to thank you for letting us know how we have been doing! We will continue to keep providing the level of service you have grown to love. We are here to give you that safety and peace of mind to know you can always press your button and get help when seconds count.
Lornadee
We have received excellent service from friendly and professional staff 😍
Reply from LifeFoneMay 8, 2020
Hello Lornadee, We appreciate you taking the time to let us know how we're been doing. We are here to give you that safety and peace of mind. We want to also that you for continuing to be a part of the LifeFone family!
Judy
On some tests or accidental activations, ie, my cat stepping on the base button, it took a bit longer for a response than what i felt the time lapse should be. Except for about twice, the rest of the test response times were great, what i felt was acceptable although it really doesnt matter much as the rescue is at least ten minutes away. If a different unit has to answer than from the closest it can be 30-45 minutes away, so im likely dead anyway. The price one pays for quiet, secluded retirement living.
Reply from LifeFoneMay 8, 2020
Judy, We want you to know that we are here for you during these troubling times, but we also have looked into your account to see the multiple false alarms from the cat steeping on the base. We understand your issue with a few of the response times, but we saw every call was less than 60 seconds. We would like you to know that during these troubling times with Covid-19 we always try to treat all alarms as real alarms, but with continuous back to back false alarms from your cat that takes away from a person with a real emergency and want you to be wary of that. We are always committed to providing a great level of customer service, and also want to inform you that we don't have anything to do with the response time of your local EMS in your areal. For any other concerns, please feel free to call 800-940-0262, and our Customer Service Representative Manager would be happy to discuss your account further.
RSW
This has truly been a life saver. Just before Thanksgiving, my mother was seriously ill in the middle of the night and her useless, lazy "care-giver" wouldn't come downstairs to assist her. So, my mother pushed her button and within minutes the First Responders were there. Then the "care-giver" was all attention. It turned out that the care-giver had given her not care, but a contagious disease which put my mother in the hospital for a week. Thank you, LifeFone, for probably saving my mother's life.
Reply from LifeFoneApr 28, 2020
Hello RSW, We appreciate you for taking the time to write a review sharing your mother's experience with LifeFone. We are glad to hear that she happened to get the help she so needed when her caregiver, unfortunately, was unable to. We want you to know that we are here for you and mom during these troubling times, and are still committed to providing the level of service you both have grown to love. Thank you both for continuing to be a part of the LifeFone Family!
Doris
Love having you close by. Really gives my Family peace of mind. And the phone call wishing me a Happy Birthday was a very touching bonus. Thank you.
Reply from LifeFoneApr 23, 2020
Hello Doris, We are glad to hear you love the level of service that we are still continuing to provide. We know during this difficult time with COVID-19, being able to provide peace of mind for you and your family is key. Glad to hear you enjoyed our personalized Happy Birthday call. We hope that you continue to be a part of our LifeFone family to wish you another HAppy Birthday next year!
Uretta
I like the service.
b. M.
Has been great for my grandmother during this uncertain time when we can’t visit her. Peace of mind for her and our family knowing she will get fast help if needed. Thank you
Reply from LifeFoneApr 23, 2020
Hello B.Mcclure, We know during this difficult time with COVID-19, being able to provide peace of mind for you and your loved ones is key. We want you to know that we are still here providing the fast level of service for your grandmother if she is ever in need. Thank you for continuing to be a part of the LifeFone family!
Carl
Great service, they answer promptly whenever we test and the operators are very courteous. We all feel better knowing she's wearing the lifefone button and can get help whenever she needs it.
Reply from LifeFoneApr 23, 2020
Hello Carl, We appreciate you for sharing you and mom's experience with our company. We know during this difficult time with COVID-19, being able to provide peace of mind for you and your loved ones is key. We want you to know that we are still here for you and mom and are still providing that great level of service. Thank you for continuing to be a part of the LifeFone family!
