Reply from Life's AbundanceJun 19, 2023
Thank you for your comments. We strive for first-class quality in everything we do and are so sorry that your experience has been less than satisfactory.
If you haven't already, please contact customer service at 877-387-4564 and they will be happy to help you arrange for a return or replacement.
7/18/2023
We wanted to contact you regarding the unresolved issue you've experienced. It’s frustrating when a problem arises and you don't receive a prompt or satisfactory response, especially when it concerns the well-being of your beloved pets.
Upon reviewing our records, we realized communication gaps led to this situation. We attempted to call you again last week but got your voicemail. We acknowledge our attempts to address your concerns have fallen short. As a valued customer, you deserve better, and we want to rectify this immediately.
Our primary objective is to provide you with a refund or a replacement for the product in question. We kindly request you provide us with your order number to resolve this matter. It would greatly assist us in tracking down the corresponding lot number(s).
We have a rigorous Quality Control system to ensure the products you receive are of the highest quality and exceed safety standards. If you've noticed the products you received have shorter expiration dates, we want to know about it. We will promptly investigate the matter, take immediate action, and remove these batches from circulation.
We understand you may have already moved on from Life's Abundance, and we respect your decision if that's the case. However, we genuinely want to make amends and demonstrate our sincere concern for our customers and their pets. Your satisfaction remains our top priority.
Once again, we apologize for the inconvenience. We appreciate your patience and understanding. If you have further questions or if there's anything else we can do to assist you, please don't hesitate to let us know. We're eager to work towards a resolution that leaves you completely satisfied. If you'd like to speak to someone, please call us at 877-387-4564.