Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
customer
Understanding our families needs and helpful with information
Reply from LifeStationNov 15, 2025
Hearing about your positive experience has made our day! Thank you for taking the time to share your feedback with us.
Linda
Representative was very knowledgeable and answered all questions.
Reply from LifeStationNov 15, 2025
We’re so glad you had a great experience with our team! Your feedback keeps us motivated to provide excellent service. Thanks for sharing!
Marge S.
The woman I spoke with was both very articulate and thorough in the information she gave me.
Reply from LifeStationNov 15, 2025
Your satisfaction is our top priority, and we're so happy to see your 5-star review. Thank you for your trust in our service!
customer
Very carefully explained how the alert system works and alleviated concerns about device going off accidentally.
Reply from LifeStationNov 15, 2025
We’re so glad you had a great experience with our team! Your feedback keeps us motivated to provide excellent service. Thanks for sharing!
customer
The representative was very helpful.
Reply from LifeStationNov 15, 2025
Thank you for your feedback! We're happy you had a good experience, and we're here to make it even better. Feel free to reach out with any ideas or concerns.
Michelle H.
Amazing buying experience! I am a nurse and I previously worked for an insurance company offering a similar service for my patients. Your company is offering a much easier overall customer experience. I am happy to start this service for my mom for piece of mind when I am not there with her. A special thank you to Sherry for doing an outstanding job with explaining everything and ensuring I chose the best products for Mom.
Reply from LifeStationNov 15, 2025
Thank you so much for taking the time to leave us such a glowing review! We truly appreciate your kind words and are thrilled to hear about your positive experience. We're proud to have Sherry on our team, and your review reinforces their invaluable contribution.
Shirley W.
My mother passed on July 16th of this year. We returned the equipment as instructed and it was received by July 29th. They billed my mother's checking account for the August payment. Multiple calls have been made for the return of the funds and was told multiple time it was being refunded however it is now 3 months since we contacted Lifestation the first time concerning their error and they still have not returned the funds. I will never recommend this company to anyone because they obviously are not honest. Shirley Willard (daughter)
Reply from LifeStationNov 15, 2025
We are truly sorry for your loss and deeply apologize for the inconvenience you’ve experienced. We understand how frustrating this situation has been, especially during such a difficult time. Per our recent conversation, a check has been issued to refund the payment. We appreciate your patience and understanding, and we’re committed to ensuring this matter is fully resolved.
Judy D Stevens C.
Your Life Station representative, Asia, was extremely helpful and so very patient with me. I'm elderly and appreciated her assistance with this matter! Judy D Stevens
Reply from LifeStationNov 15, 2025
Your satisfaction is our top priority, and we're so happy to see your 5-star review. We’re so glad Asia could assist you effectively. Thank you for the great feedback!”
