Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
Sabrina R.
LifeStation was having some peace of mind knowing my mother was able to get help when she needed it.
Reply from LifeStationApr 5, 2019
Thank you for taking the time to write a review Sabrina! We are glad to hear that having the LifeStation device provided peace of mind for your family.
Elizabeth W.
After much research, my brothers and I got a Life Station for my mother after she suffered a bad fall. The service was terrific and she got very comfortable wearing the necklace any time she was home. The friendly monthly check in tests of the system reassured us that the system was working. We are so appreciative of having a reliable, efficient and easy to use alert system.
Reply from LifeStationMar 25, 2019
Thank you for the review Elizabeth! We're glad to hear that you enjoy having the LifeStation system.
JOANNE K.
I have been very please with the service of LifeStation. They have followed thru with my second caller when I call your service. At least my emergencies have not been life threatening. The girls who answer my call are very professional and pleasant. They do ask me if I am in trouble and have told them no and did a stupid thing in losing my balance. I would recommend this service to anyone.
Reply from LifeStationMar 11, 2019
Thank you for taking the time to write a review Joanne!
John F.
No one answer the phones.... Called at 15:45 hrs put on hold till it just switches you to leave your name and number and we'll get back to you.... STOP TRYING AT 14:15 hrs. Anybody actually there?
Reply from LifeStationMar 14, 2019
Thank you John for your feedback. We are sorry about your experience. We have tried reaching out in order to discuss your concerns further but the number you had listed is currently out of service. Please feel free to contact us again at 800-998-2400 so we can discuss this situation further.
ECC
excellent response time and relay to emergency contacts
Reply from LifeStationMar 4, 2019
Thank you for the review ECC!
Coleen G.
Just found out they shut off my 94 year old mothers alarm in December because the credit card they used needed to be updated. I received no notice tho they claim they sent several. They claim to have called me at a number I had over a year and a half ago , which was changed at the time I changed my address with them. But they had no problem calling the right number with tests. Unbelievable! Will be looking into different company! So as an update to the company response: I talked to the customer service department before posting this the first time. I spent about 45 minutes on the phone with them half that time on hold. When I wasn’t getting the answers I wanted I asked to speak with a manager and was told they were busy they would have to call back... a week later and I still have not heard from them.
Reply from LifeStationFeb 21, 2019
Thank you for your feedback Coleen. I’m very sorry that you have had trouble with your account and we want to ensure that your mother is protected! Please let our customer service team help confirm the number and we’ll make sure we have the correct billing information. The best number to call anytime is 800-998-2400.
Joseph & Laverne R.
Life Station has been a big relief to us. Our parents have needed it on several occasions,and everything worked perfectly. They have been able to stay in their own home and we have the peace of mind that help is only a pushed button away. Life station was also the most reasonably priced. With all their other medical expenses, this was a big help.
Reply from LifeStationFeb 20, 2019
Thank you for the review Joseph and Laverne!
Colleen D.
I Feel safe , the fact I can use in shower thank you
Reply from LifeStationFeb 20, 2019
Thank you Colleen!
