Average
Based on 119 reviews
Lightfixturesusa3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2010, LightFixtureUSA have curate a comprehensive lighting website, offering a diverse range of lamps, fixtures, and LEDs sourced from our specialized manufacturing facilities. Our company proudly operates its own vintage modern lighting manufacturing facilities across the USA, Mexico, China, and Vietnam. Your satisfaction is our priority, and we value your feedback immensely as it enables us to enhance our operations for you and fellow customers. Please take a moment to share your honest thoughts. Whether it's praise or constructive criticism, we welcome it all. If we've exceeded your expectations, we'd greatly appreciate a positive review!
Lightfixturesusa (lightfixturesusa.com) has 119 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
119 approved reviews, newest moderated first
Hope
I was shipped some replacements when the fixture I bought broke. After I contacted the company, and even though I was beyond the replacement date, they shipped me a couple of bulbs to replace the broken ones. I hadn't opened the packages because I was waiting for my electrician, which put me out of date. I was very pleased, the fixtures are gorgeous!
Adam F.
We had a horrible experience with Light Fixtures USA. Both fixtures came in damaged and not repairable. Instead of making a return and refund simple, Light Fixtures USA customer service first tried to negotiate a discount if we keep the lights. Then, still tried to charge us return shipping. Then, asked for detailed pictures and made us cut the cables and send them pictures of all the parts to prove we aren't actually using them. All of this correspondence took 2 weeks of back and forth waiting on their replies. I had to threaten to call my credit card company to get it resolved. Would never purchase from this company again.
Reply from LightfixturesusaMar 11, 2025
Dear Adam, We’re truly sorry to hear about your experience and regret any frustration caused during the resolution process. Customer satisfaction is our top priority, and we strive to handle all issues as efficiently as possible while following standard return procedures. Regarding your order, our team initially assessed that one of the drum shades had a slight dent that did not affect functionality. To provide a quicker resolution, we offered either a partial refund as compensation or a replacement fixture, allowing you to keep the lights without the hassle of returning them. When both options were declined, we requested images of the cut wires to expedite the refund process, ensuring that we could process it immediately. When we received the pictures on March 3, our team processed a full refund on the same day. We sincerely apologize if this step caused any inconvenience. We appreciate your feedback and will use it to improve our service. If there's anything more we can do, please don’t hesitate to reach out. Sincerely, LightFixturesUSA Team
Alex M.
We are still waiting for a response from them and it’s been 4 days, no one answers the phone, we bought 3 pendants and one is missing multiple pieces and we need a replacement, and no response.
Reply from LightfixturesusaMar 11, 2025
Hi Alex, We sincerely apologize for the delay in our response. Since your email was sent on a Saturday, we regret that we were unable to get back to you in a timely manner. Additionally, as your inquiry was made using an email different from the one used to place the order, we initially had difficulty locating your order details. Once we were able to verify the order, we promptly processed the replacement. We can confirm that the replacement light was shipped on February 26 and successfully delivered on March 4. We appreciate your patience and understanding, and we truly regret any frustration this may have caused. If you need any further assistance, please don’t hesitate to reach out. Sincerely, LightFixturesUSA
Mojo
Light fixture USA, all lights are made in china. They have the worst return policy I have ever been a part of. They have awful customer service to go along with there awful return policy. I highly recommended no one buys from this horrific business. I'm sorry but I am just being as honest as I can. One of the worst experiences of my life, and on top of it they kept have my return money for themselves with some ridiculous $56.00 label fee that I had to pay for.
Reply from LightfixturesusaMar 11, 2025
Hi Mojo, We are truly sorry to hear about your negative experience, and we appreciate your feedback. After reviewing your case, we can confirm that a refund was issued for your return on February 20. We also provided the refund receipt for your reference. If you have not yet received the refund, we kindly ask that you check with your bank, as sometimes delays can occur on their end. We understand your frustration and are always working to improve our processes. If you need any further assistance, please don’t hesitate to contact us, and we will do our best to resolve the issue. Sincerely, LightFixturesUSA
Tiffany J.
They do not have an easy return policy. They have insane return rates and it’s over 30% of my purchase price to send back the item. Disappointed.
Reply from LightfixturesusaMar 11, 2025
Hi Tiffany, We’re sorry to hear about your disappointment with the return process. The fixture you purchased is a large item that requires three big boxes for shipping, which unfortunately contributes to higher return shipping costs. After our communication, we waived more than 1/3 of the return shipping fee to help reduce the burden. We truly regret any inconvenience this may have caused and appreciate your feedback. Our team is continuously working to explore better shipping methods to provide more cost-effective solutions for our customers. If there’s anything else we can do to assist you, please feel free to reach out. Sincerely, LightFixturesUSA
susan J.
The fixture I received looked nothing like the photo. I purchased the french brass crystal antique globe. the frame is covered in beads and it was very disappointing and huge! It's very big and cheap looking. I never removed it from the box. When I requested a return, Ms Leila told me it would be $523 to return it or they would give me $70 to keep it or I could try to sell it. I feel scammed and taken advantage of. I will find a way to get that cheap looking monstrosity back to them. I have a return for a light that is bigger and heavier from another online lighting company and they charged me $35 to return it so I know this company is taking advantage of it's customers, I will never shop with them again!
Reply from LightfixturesusaMar 11, 2025
Hi Susan, We’re sorry to hear that the fixture did not meet your expectations. Our goal is always to provide accurate product descriptions and images to help customers make informed decisions. After reviewing the item picture you provided, we found that it does not match the product from our item page. It appears that the fixture may be from another company, which is likely why it did not meet your expectations. Regarding your return request, the return shipping cost is determined by the carrier based on the size and weight of the fixture, and we do not add any extra fees. As this fixture is a large package shipping from OH to CA, we understand that the shipping fee may be higher than expected. We encourage customers to use their own preferred shipping method if they can find a more cost-efficient option. Our team is also continuously working to explore better shipping methods to provide more affordable solutions. As an alternative, we offered a partial refund should you prefer to keep the fixture to avoid high return costs. We always strive to provide flexible options to accommodate our customers' needs. We regret that this experience was disappointing for you and appreciate your feedback. If there’s anything else we can do, please feel free to reach out. Sincerely, LightFixturesUSA
Jamie H.
This company is a scam. The phone number associated with them is a Google phone and they don’t return calls. Lights@lightfixturesusa is the email listed but they also don’t reply there. Run, don’t walk….this company is a complete SCAM site
Reply from LightfixturesusaOct 12, 2024
Hi Jamie, We sincerely apologize for the delay and any frustration you’ve experienced. Upon reviewing your case, we confirmed that our service team did reach out to you the following day via email. We deeply value your shopping experience and understand that timely communication is crucial. Please rest assured that we are working hard to improve our response times and overall service to ensure a better experience moving forward. If you have any further questions or concerns, we encourage you to reach out directly, and we will promptly assist you. Your satisfaction is our top priority, and we are committed to making things right. Best regards, LightFixturesUSA
monique J.
Received a fixture that was too small for the area I had in mind. It was never installed and now they want me to pay $34 to send it back or try to find a less expensive way to send it back at my expense! If I use their shipping label for $34 my refund will be $62.66 when I paid $96.66 for the light. In addition, they also offered me $25 to keep the light. I will NEVER purchase from them again or recommend them.
Reply from LightfixturesusaSep 12, 2024
Dear Monique, We sincerely apologize for the inconvenience you've experienced and understand your frustration with the return shipping cost. The cost of our return label is based on the dimensions of the package (over 100 cm in length) and the distance from Virginia to California, which unfortunately results in a higher fee than expected. We regret that we currently cannot offer a more cost-efficient return shipping option. Please know that we are continuously working to find better solutions for our customers. We also offer the option for customers to return the package on their own if they can find a more affordable shipping method. We greatly appreciate you shipping the package back on your own for this return. We are committed to improving our after-sales service and are actively seeking better solutions to address such situations in the future. Thank you for your understanding, and we apologize for any inconvenience this has caused. Best Regards, LightFixturesUSA
