Excellent
Based on 616 reviews
LiveAgent4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
616 approved reviews, newest moderated first
Norma
I only wish that tickets were a little easier to sort but otherwise it's a great system!
Reply from LiveAgentNov 21, 2016
Thanks for your feedback. How would you like to sort tickets in your account? Maybe there is already a solution for that :) Please, let me know/send a message to [email protected] Thank you.
Audrey
I've been using LiveAgent for about 6 weeks now. I really like how easy it is to keep track of tickets, send automated messages, and communicate with customers.
Zach
Having the knowledgebase attachment has been great! Super simple ticketing system.
Paul Hart, Hart's PC R.
If you're looking for a fully configurable...multi-channel helpdesk system - LiveAgent is your solution. Their support staff seems like they're always available and super helpful. I've used a few of the top branded helpdesk systems out there and I'm so glad I finally decided to stick with these guys.
Heather
Great way to interact with customers, keep business process communication within organization.
Paul
Fully of functionality and easy to setup. This has it all. Wish we had found this sooner.
Reply from LiveAgentFeb 13, 2017
Thank you for your feedback.
KBS B.
We have used Kayako for years but when they decided to move to a saas version only, we started to look elsewhere so we could switch to a solution where we could download on our own server. We did several trials with many solutions and we absolutely love Live Agent. It gives us all of the features and flexibility that we need. It was crazy simple to install and integrate. Highly recommend!
Pablo
I like live agent, but it could be better, you should debug the platform
Reply from LiveAgentNov 21, 2016
Thanks Pablo for your feedback. What type of bugs have you found? Please, send me an email to [email protected]
