Excellent
Based on 616 reviews
LiveAgent4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
616 approved reviews, newest moderated first
Amber
Love the tool, just wish the chat for customer support was a bit better organised.
Reply from LiveAgentMar 31, 2021
Thanks a lot for your kind and honest feedback, Amber! Feel free to report any suggestions for improvements over the chat on our website! We'll be happy to pass your feedback to our developers! :)
Ľubomír L.
LiveAgent saves me a lot of time in supporting my customers. I used to have a mess in emails. Now they are all nicely arranged.
Reply from LiveAgentMar 9, 2021
Hello Lubomir, thanks a lot for your kind feedback! :)
Magdalena M.
The biggest benefit of all is that everything is in one place!
Reply from LiveAgentMar 1, 2021
Hello Magdalena, that's exactly what LiveAgent is supposed to do, to keep all your communication under one roof regardless of its source :) Thanks for your review! :)
Isaac
Great service, comfortable and interesting features
Reply from LiveAgentFeb 25, 2021
Thank you Isaac for your kind review! :)
Chris B.
LiveAgent has been a great addition to my school's environment. My school recently separated from the church that was hosting us and we needed a new ticketing system as we were using the church's system before the split. LiveAgent is super intuitive and easy to use, I highly recommend it. Their support was very helpful in the setup and the initial configuration of the ticketing system.
Reply from LiveAgentFeb 9, 2021
Hello Chris, thank you very much for your great feedback! Just know that we are here for you even though your account is fully setup now! Just reach out to us via chats on our website whenever you have any questions! :)
Magdalena en M.
24/7 bereikbaar! Voor al je vragen, opmerkingen en aanmerkingen. Het is heel overzichtelijk en alles is op één plek te vinden. Bellen, e-mailen, chatten: het is nog nooit zo makkelijk geweest!
Reply from LiveAgentJan 19, 2021
Hello Magdalena and Milica! We do not speak Dutch but we used google translator to understand and we cannot be more excited to see that you are happy using LiveAgent! You know where to find us should you need anything! :)
Foxlie
LiveAgent is a great software! We are abel to use the same software for all our 5 diffrent brands, witch made LiveAgent the optional choise!
Reply from LiveAgentJan 4, 2021
Hi Foxlie, thanks a lot for your kind feedback! We are happy to hear that you are now handling your customer support from all those 5 brands in one place in LiveAgent! :) You know where to find us should you need anything!
Vhanness
Good job, my email software is fast now.
Reply from LiveAgentDec 14, 2020
Hi there, Thanks a lot for your feedback, we are very happy to hear that LiveAgent has made it easier to work through your emails and tickets and that you have been satisfied with the various benefits it brings to your everyday worklife. Happy to have you with us!
