Poor
Based on 97 reviews
LiveChat2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, allowing to provide 24/7 support to customers. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.
LiveChat (livechatinc.com) has 97 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
97 approved reviews, newest moderated first
Mengkudu
Lack of integrity, stability and commitment. They never fixed the notification feature on the desktop apps, so downloading it is a waste of time. Nothing special. "New Visitor in the Queue". I take my time to create an account with Trustpilot just for the sake of leaving this review.
Bob L.
This company is terrible. Their system fails all the time and is extremely overpriced for what you get. Don’t bother contacting their support as they have no clue what they are talking about and will just waste your time. Stay away at all costs.
Tony
Great innovative product and service
Harram L.
Good - this plugin is very power full - recommend you
Greg S.
We have been long-time users of LiveChat and have gained numerous deals thanks to the platform, for which we are truly grateful. Unfortunately, for many years, they have been unable to resolve the issue of random logouts, and integrations frequently break on their own. The most recent update has been a complete nightmare. The app barely functions. I constantly receive the message 'You are offline,' and hitting retry does absolutely nothing. Restarting the app only provides a temporary fix. Sadly, I have to give it a 2-star rating and will be moving on to another solution. EDIT: As mentioned, we've already moved on and don't want to spend more time with your support. While it has been helpful, the issue keeps reappearing.
Reply from LiveChatOct 10, 2024
Sorry to hear about your negative experience. Since you've been in contact with our team for many years, there should be logs of your conversations, and we would definitely be interested in reviewing what was done to address your issue and where things might have gone wrong. Unfortunately, we can't locate your account to get to the bottom of your concerns. Could you please follow up by sending an email to support[at]livechat.com with the subject line: 'Trustpilot Review'? We'll do our best to resolve the issue for you.
ibrahim S.
Hello, I would like to inform LiveChat company about one of their user company Titan Travel is engaged in financial fraud globally. They are using LiveChat to interact with the users. I am requesting LiveChat to investigate this scammed company and take strict action against them. Thank you for your understanding and coperation.
Reply from LiveChatOct 7, 2024
Thank you for reaching out. It appears that Titan Travel is not a registered customer using LiveChat's services under their domain. Could you please provide evidence of any fraudulent activity to support[at]livechat.com, including details of where they are using our tool on their website? Additionally, upon visiting their website, it appears that they do mention fraudulent or 'scam' communication claiming to be from Titan Travel - https://www.titantravel.co.uk/contact-us. May it be related to your case?
Andrii B.
I have been using chat for many years. Recently, when contacting support, not a single problem has been fixed and not a single wish has been taken into account. The product is developing on its own, the consumer’s opinion is not important. I have extended the LiveChat for one year at 27 Aug 2024. Then I found one more issue with LiveChat App, contacted with support several times, but nobody wants to fix their problem. I was forced to find another product for my company. Thats why I decided to stop using the LiveChat. As it was extended for one year (until 28 Aug 2025) I was thinking that can change period for one month and refund the remaining money. Opened the LiveChat app and clicked change period. Automatically charged $207 from my card. There was no notification that there would be a charge! That’s already fraud. Maybe you think that period was extended until 28 Sep 2025. But not! New period ends at 15 Oct 2024! I have contacted with support and man told me that no refunds in this company. I asked him to use the last monthly payment and refund the yearly payment. It’s normal request in this case I think because the money was charged irregularly, without any notice. The man from support told me again that no refunds and ignored information that one year period was stolen! 20 minutes of silence. Then he decide to forward this information in ticket and contact with him manager. In the morning I have received a refund invoice for the monthly period. The money was not refunded yet. But I hope it’ll be. The most interesting thing is that a period of one year remained stolen! I would not advise anyone to use the services of this company. They do not care about you. And as soon as they hear that you plan to stop using their services, they will steal your money and the paid year. And this is about 2000 dollars! They are scammers! p.s. I have documents, screenshots for all published information, but trustpilot do not allow to use links here.
Dam W.
Kebelokir akun ku saat mau wd
