Lou SquareReviews of lousquare.com

Reply from Lou SquareFeb 7, 2024

Hi Jace, we sincerely apologize for the inconvenience you've experienced with your order, and we understand how frustrating it must be for your items not to have arrived. After investigating, it appears that the delay is attributed to our logistic partners. We have been diligently trying to locate your order, but unfortunately, it seems to have gotten lost. But we will make sure to send a new order tomorrow, please if you need anything else contact us at [email protected]

Reply from Lou SquareFeb 6, 2024

Dear Li G, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with the shipping of your orders. We truly value your business and want to assure you that we are actively working to address the issues you've raised. It's disheartening to hear that our shipping times have not met your expectations, and we understand the frustration this may have caused. We have identified a hiccup in our local pick-up logistics, which has been a contributing factor to the delays you've experienced. We want to assure you that we have taken immediate steps to rectify this situation, and we are confident that moving forward, you will notice a significant improvement in the speed and efficiency of our shipping process. Your feedback is invaluable to us, and we appreciate your patience and understanding as we work diligently to enhance our services. We understand the importance of realistic time frames and clear communication, and we are committed to ensuring a smoother experience for all our valued customers. Regarding the defective products you received in one of your orders, we sincerely apologize for any inconvenience caused. We have implemented additional quality checks to prevent such occurrences in the future. If you haven't already, please reach out to our customer support team so that we can address this issue and provide a suitable resolution. We genuinely value your loyalty and appreciate your positive remarks about our prices, flavors, and brands. Your satisfaction is our top priority, and we are committed to earning back your trust. Once again, we apologize for any inconvenience caused, and we are excited to have resolved the shipping issues. Thank you for being such a valued customer. If you have any further concerns or questions, please don't hesitate to reach out to us. We look forward to serving you better in the future. Warm regards, MARIA Customer Support Team

Reply from Lou SquareFeb 6, 2024

Dear Patricia, We sincerely apologize for the inconvenience and frustration you've experienced with your recent order, and we appreciate your patience as we address this issue. We understand the importance of a timely response and accurate order processing, and we regret any disappointment this situation may have caused. Upon reviewing your case, it appears there was a delay in our communication and an oversight in updating the shipping address with the lot number. We take full responsibility for this lapse in our process, and we are committed to rectifying the situation promptly. To make amends, we want to assure you that we will reship your order immediately with the corrected address, and there will be absolutely no additional cost to you. Your satisfaction is our top priority, and we are dedicated to exceeding your expectations. As a token of our appreciation for your understanding and to express our regret for any inconvenience caused, we will also be sending you a discount code via email for your next order. You can expect to receive a shipping confirmation email shortly with the updated details of your reshipped order. If you have any further concerns or questions, please feel free to reach out to us. We appreciate your understanding and the opportunity to make things right. Thank you for your patience, and we look forward to serving you better in the future. Warm regards, Diego. Customer Support Team