Poor
Based on 252 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
252 approved reviews, newest moderated first
Telicia S.
I don’t care what anyone else says, Lou Square is the fuvking sh!t! I love them so dearly and ordered 3 times from there! They always deliver between 1-3 business days and it’s always in perfect packaging! They have all flavors and I love it! My package will be here sometime today and I will be ordering again very very soon!!!
Daniel S.
The vapes I ordered weren't listed as out of stock. After four attempts via email with no response I was finally able to get a hold of someone and was told it was their suppliers fault as to the problem with a shortage. Not once did Lou square take or even share the blame. I did eventually get a refund but only through my persistence in the matter. Lou square definitely gave me the run around and I'm convinced that I would not have gotten a refund if I didn't push the issue. Not once did Lou square notify me that there was a problem fulfilling my order. I will never nor will I ever recommend Lou Square to anyone.
Reply from Lou SquareFeb 6, 2024
Dear Daniel , We sincerely apologize for the inconvenience you experienced with your recent order, and we truly appreciate your feedback. We understand the frustration caused by the issues with your products, and we want to assure you that we take full responsibility for the oversight in our communication and fulfillment process. It is disheartening to hear that we fell short of your expectations, and we sincerely apologize for any inconvenience and frustration caused during your attempts to reach us. We acknowledge the delay in our response and understand the importance of timely communication, especially when issues arise. After thoroughly investigating the matter, we have identified the root cause as a shortage from our supplier, and we understand that this information was not adequately conveyed to you. We take full responsibility for this lapse in communication, and we are committed to improving our processes to prevent such occurrences in the future. In an effort to make amends for the inconvenience you've experienced, we have fully refunded your order. Additionally, we would like to offer you a 50% discount on your next order as a gesture of goodwill. We genuinely value your business, and we want to make sure that your future experiences with us exceed your expectations. We understand that trust is earned, and we sincerely hope you can consider giving us another chance. We are committed to learning from this experience and improving our customer service to provide a seamless and positive experience for you and all our customers. Once again, we apologize for any frustration and inconvenience caused. If you have any further concerns or questions, please don't hesitate to reach out to us. We genuinely hope for the opportunity to regain your trust and serve you better in the future. Warm regards, Diego. Lou Square Team
Sara B.
Once i took the vape out the box you couldn't even taste the flavor all you could taste was a burnt taste and i cant even use it.
Reply from Lou SquareJan 9, 2024
Hi Sara, we are very sorry that this has happened with your product but you can contact us via email at [email protected] to be able to give you the instructions to receive a store credit for the amount of your damaged vape! We're here to help
Thomas R.
My order was never fulfilled. Customer service stopped replying to my emails asking for updates after one response. The delivery website says it is waiting for the package to be “dropped off by sender”, so it is clearly an issue of LouSquare’s side. The lack of customer service has me worried that the entire website is a scam. Do not trust this site. UPDATE: despite Lou Square’s response here, I have still not heard from them in 3 weeks. After a quick google search, I discovered that they actually put their office in Brickell up for sale onJanuary 9 2024, meaning that they probably plan on taking more orders with no intention of fulfilling them. Again, do NOT use this site, it is a scam.
Reply from Lou SquareJan 9, 2024
Hi Thomas, we sincerely apologize for the inconvenience you've experienced with your order, and we appreciate you bringing this matter to our attention. Your satisfaction is our top priority, and we are committed to resolving the issues you've encountered. Upon receiving your feedback, we immediately initiated an investigation into the status of your package. We want to assure you that your concerns are taken seriously, and we are actively working to address the situation. Our preliminary findings indicate that your package has indeed been dispatched. However, we acknowledge the lack of clear communication and updates on our end, to provide you with the most accurate and up-to-date information, our team is actively monitoring the shipment progress. We understand the importance of your order and want to assure you that your trust is of utmost importance to us. Please be assured that we are committed to resolving this matter promptly. We will keep you informed about the progress of your order, and we are here to address any further concerns you may have. Once again, we apologize for any inconvenience you've experienced.
Kelly A.
READ IF SHIPPING OUTSIDE OF MIAMI! I placed an order from Lou Square due to their Meta-Advertised “fastest delivery” of 1-3 business days. My order was placed on 12/17/23. It is now Monday, 1/8/2024 (14 business days if you remove the holiday) with no package and no update on what is going on. **UPDATE - Lou Square responded with a complete lie to this review as I have contacted them over 15 times via Messenger, phone calls (never answered), their Contact Us form, email, WhatsApp, etc. Multiple photos of this were included as well in my Google Review on 12/29/2023 if you would like further verification. They did NOT send my order out the day it was placed (12/17/2023), they ordered the shipping label from Sendle on 12/21/2023 and then never delivered the package to the shipping company. I don’t know how much more proof you need to avoid this company at all costs. They use a shipping company called Sendle which is useless, offers NO support other than a FAQ page, which gives you instructions on how to launch an investigation… but their instructions tell you to go places in the “dashboard” that don’t exist - making it essentially impossible. *UPDATE* Only the sender can launch an investigation. You have NO recourse as a receiver. I have requested a refund on multiple occasions from Lou Square which has been ignored each time, and also seems to be the only way to get a response out of this company. I have no idea how they are for Miami residents, but as a Central Florida Resident or ANYONE shipping their product outside of Miami…RUN!
Reply from Lou SquareDec 29, 2023
Hi Kelly, we deeply regret the situation you are experiencing regarding your order and want to extend our apologies for any inconvenience this may have caused. We take customer satisfaction very seriously, and we understand how frustrating it can be not to receive your order on time. Upon reviewing the information regarding your order, we noticed that it was dispatched on the same day as the purchase, using our same-day service and it takes 1-business days. However, we have observed that the Sendle page has not been updated correctly, and the package status appears as "drop off." We have initiated a report with the shipping service to investigate and resolve this issue as soon as possible. Unfortunately, we have not received any emails from you. There may have been a communication issue, but we want to assure you that we are here to assist you. Our customer service team is available to provide assistance through any of our channels and also you can reach us on the phone number 305-548-1240. We're here to help We understand the importance of your order, and we are committed to resolving this situation quickly and satisfactorily for you. We appreciate your patience as we work on resolving this issue.
Katherine C.
I’m very disappointed, I placed an order in December 20th 2023 around 5pm and while I write this I yet to receive my package, contacted sendle and they telling me to contact the sender due to them not seeing nothing on their system, I contacted lon square and they haven’t responded back to me, yet they said it would take 1-3 business days, I know we’re on the holidays but sendle advice me today that they are back and running. I’m just disappointed to know when I’ll be getting my package
Jp
No notification of delivery. Bad communication when questioned where delivery is. Quick enough to take your money then bombard you with a load of pointless emails yet cant tell you about your order. Will be seeking a refund. They say their service is to take away the hassle of going to a shop whereas in reality dealing with this has been much more hassle. Very dissapointed and over $150 out of pocket
Dev&Ash
Great prices Great merchandise Good customer service(needs improvement)maybe less automated responses
