Excellent
Based on 654 reviews
Lucky Orange4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
654 approved reviews, newest moderated first
Rebecca L.
Unbelievable Tech Support. Couldn't ask for better. Fast and efficient.
Reply from Lucky OrangeJun 6, 2025
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
Ben
It's really insightful to be able to see how people are using your website & to be able to make changes based off that. Not only that as a service business it's really good to be notified when someone arrives on the website and you can see if they are interested and if they are going to enquire. I feel I had a few issues with not seeing some interactions & videos line up with people that did actually fill out my contact form and it seemed to not show how they fully interacted with the site but that could be a me issue more than the software.
Reply from Lucky OrangeJun 6, 2025
Thank you for your review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback of some of the interactions not being fully captured, could you send a few examples to [email protected] and we can definitely take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
Andraž Š.
I like how the app is extremely simple to use yet so affective. I have tried multiple heatmap apps and they are by far the best one, no doubt! They have the lowest pricing system for its features to my knowledge and before you get started you even get a free trial so you can test it out without any commitments.
Reply from Lucky OrangeJun 6, 2025
These are words we love to hear! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Justin from Lucky Orange
russ
Very prompt replies and helpful support.
Reply from Lucky OrangeJun 6, 2025
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange
Carla V.
This app is great; it’s helping the team understand our customers’ behavior and how we can improve.
Reply from Lucky OrangeJun 6, 2025
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
Joe K.
My experience with the support staff at Lucky Orange has be awesome. Jordan was extremely helpful and gave me as much information as I could consume during my complimentary onboarding session. He let me know that help is always available, and I appreciate having quality people to interact with. I had used Lucky Orange years ago, and it's so much more of a powerful resource than it used to be. I look forward to using the tools provided in order to increase my conversions.
Reply from Lucky OrangeMay 22, 2025
These are words we love to hear! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Jordan from Lucky Orange
Tim S.
Justin was AWESEOME. He answered all of my questions and ensured I understood the "what" and "why" regarding specific tools available with Lucky Orange. I could not be happier with my demonstration and Justin. THANKS!
Reply from Lucky OrangeMay 9, 2025
These are words we love to hear! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Justin from Lucky Orange
Gunduz S.
Great team and company. Love their professionalism
Reply from Lucky OrangeMay 1, 2025
Thanks for taking the time to leave us a review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
