Bad
Based on 184 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 420+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat.Welcome to Lumens
Lumens (lumens.com) has 184 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
184 approved reviews, newest moderated first
Michael P.
*0 stars, not 1. They screwed me around for months and never delivered the product. Just the lightbulbs for it smfh. Talked to customer service way too many times and they were a bunch of jokers - kept feeding me false hopes. Then, they offered me no gift certificate and thought that I would seriously consider doing business with them. What a joke . Don't waste your time or money.
stacy
Scam company, do not order. No items stocked, 1 day processing takes a minimum of 4 days. Delivery is ridiculous. Customer service wait time is hours. Reviews aren’t real, they are from other sites as they don’t allow reviews. The worst experience, beware!
Anna R.
TERRIBLE ! They are a very dishonest company None of their reviews are real for the products you are not even able to review the items anymore Multiple purchases have come damaged, awful customer service, terrible return policy, dishonest marketing, items come damaged with incomplete packaging ITS A MESS. DO NOT ORDER FROM THEM
Dan
WARNING! Terrible customer service and poor return policy. I will never shop with them again. Way too many choices to accept bad policies!
Tony M.
Since November of 2022, I have purchased thousands of dollars worth of merchandise with this company. Everything seemed fine until they missed a crucial ship date. They didn't notify me and when I asked for their help to expedite shipping and help pay for those costs, they refused. I had to order the item from another vendor, pay more and pay for expedited shipping. Of course, I provide better service to my customers than Lumens does to me so I will eat those costs. Steer clear of this company. They have a 1.5-star rating for a reason.
Jay
As a trade account, I can honestly say this is the worst company to deal with. They don’t charge restocking fees instead they make it up with exorbitant return shipping fees. That they don’t tell you about so that you can be charged afterwards. And then they don’t refund you for weeks and weeks and even then you have to dispute the charge on your credit card to get your money back. And as if that’s not bad enough, the prices are higher than everybody else’s. Other than that they’re great.
Lynn E.
I purchased pendant lighting for kitchen several years ago. The pendants were manufactured by Tech Lighting, sold by lumens. The three pendants have all failed multiple times and use expensive halogen bulbs at an extraordinary rate. I wrote a couple of reviews so others could be aware of the issues and expense involved with product. The reviews have never been published on website, only shows 4-5 ratings. Mine was a1.
Barbini
I ordered a chandelier in December. Was not told it was being shipped from Italy. When it finally arrived the sockets were different and only half the fixture would light. I was told then ai would get a replacement. I am still waiting. This is a dishonest company and one should avoid at all costs.
