Bad
Based on 184 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 420+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat.Welcome to Lumens
Lumens (lumens.com) has 184 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
184 approved reviews, newest moderated first
Oyvind
Low quality products. Did not feel safe to use, so I decided to return the my purchase. Quick response from the customer service, but as soon as they understood I really wanted to return the products, they stopped replying. I would discourage anyone from buying from this company.
Flato P.
Ordered three pendants and decided to return them at my expense for credit on my Visa. Got authorization and returned all three in same box that came to me in. Got tracking and all three in box arrived at the factory that made them. FINALLY got credit for ONE only. Spoke to several "customer dis-service " agents.. " May be a problem because all three came back in ONE box".Credit coming in 5-7 days.. Never happened. Finally disputed with Visa and I have a temporary credit..Stay away from this company! Peter Flato
Mark B.
It took six weeks to get my credit after 4 items were verifiably returned to LUMENS. First, only $2,000 was returned three weeks after received back to LUMENS after multiple phone calls. Then more phone calls and begging to get the $1000 balance 2 months after return initiated. Never will I ever order from LUMENS again. This company lost a very substantial customer. Caveat emptor. Not recommended.
Robert M.
Canceled item a week before it was scheduled to ship and next day I get notice it was shipped. Was cancelling because they could not confirm proper dimmer. I have ordered multiple items from them in the past but that will be my last order from them as they have very poor customer service.
John D.
Yet again, Lumens fails to deliver on time. I ordered a product "in stock will ship in one or two business days." Turns out not in stock and may ship in a month or so. Plus, after waiting on hold for a while, the first customer service rep hung up soon after answering.
Cheryll
Like previous reviewers have said, poor customer service and lack of clarity about delivery times. Ordered an item on 10/15 and was told it would ship 10/31. 11/1 rolls around with no update, emailed, and was told they tried to contact the supplier but they were "closed" and they'd email me when they had a new date. Got an email for a new ship date of 11/7. This gap between order time and ship time is not listed at all in the item description and I wonder if they would have notified me if I hadn't contacted them first.
Romain G.
Ridiculous // Very difficult to return I ordered a pendant light and to return it (unused, uninstalled, still in original packaging) it is $65 return shipping for $150 order. Shipping back such an item is $10 max as it is a small and light box. Do no order there.
aston1
Ordered a $2800 Artemide floor lamp from Lumens. Lamp arrived pretty fast. Packaging heavily damaged but lamp seems fine. Noticed that a LED bulb was missing and notified Lumens. Checked twice since and getting same reply that the replacement ( not the accurate term since it was not supplied) is pending approval. The bulb is a $5 item and considering the price of the lamp they should send a messenger delivering the bulb. Would never order again from knowing how the ( don’t) take care of issues.
