LuvanshReviews of luvansh.com

I have order at least 6 pieces a they have all been gorgeous! Excellent customer service every time I have a question.

Great customer service

Awesome service and responsive for the cheap diamonds

Amazing customer service!!

I chatted online with a very knowledgeable rep at Luvsnsh. She researched and answered my questions promptly.

My package arrived with the box sliced open and re-taped with my earrings stolen. I ordered an item listed as in stock. Depite this, the earrings took 2 weeks to ship. The package arrived while I was on a vacation. My husband was home and brought the package inside within minutes. He did not open it because he knew it was for me. When I got home 5 days later, I opened the box and noticed that it seemed to be taped rather messily. The green jewelry boxes had been put back in the shipping box but the velvet tab that holds the earrings was missing along with the earrings. I immediately contacted FedEx and opened a case that they promptly closed due to me not being the shipper. They informed me that since Luvansh did not pay for the extra shipping that requires a signature and more coverage for loss that I would have to take it up with them and they cannot help me. I contacted Luvansh at the same time as FedEx. To date I've sent 15 emails, 2 voicemails, 5 text messages, a message to their customer service chat on their website and via Reddit private message to their Luvansh assistant in their review page asking for a real person to contact me. NO RESPONSE other than a "we're working on it text" and a "contact customer service through email" chat on the website. To date I have not been able to speak to a real person or have a real person respond via email in a manner that indicates they are actualy reading what I write. They use some sort of bot to answer emails. I keep getting the same asinine responses saying I need to file with FedEx and I keep answering that I cannot file because I am not the shipper. They sent pictures of the order being ready to ship. That's fine but where is the picture of how the box left Luvansh? It had clearly been tampered with after it was sealed. Somebody somewhere whether at Luvansh or FedEx or one of their partners has a thief. So, Luvansh is ignoring me, FedEx can't help me and I am out money for stolen earrings. I have had some bumpy orders in the past and had the owner Jay call me personally when items didn't ship when promised- that's how I had a phone number to call because it doesn't exist on their webpage. I was happy with my purchases despite a couple of missed shipping dates and so I continued to purchase from Luvansh. This would have been my 10th purchase but sadly it's my last. Absymal customer service, especially for a repeat customer. **edited to respond to their reply. They advertise free shipping. They didn't offer signature required as an option under shipping at the time I ordered- it should be a given that expensive items come that way. So, it's my problem for not asking for something I didn't know wasn't included?**

I can't express how happy I am that a company like Luvansh exists. I've ordered four loose stones from them, one of which has been set into a ring. They have all been such great experiences. My most recent orders (the emerald cut and princess cut) were ordered on Wednesday at noon and arrived at my doorstep on Friday before 3:00 p.m. just WOW! I love being able to source my own stones at these incredible wholesale prices and have been referring others to this site since I started purchasing stones last year. There really is no better source for finding beautiful, high quality, and incredibly low priced lab idiamonds out there. I'll be back for more! (Pictured is a 3.49 carat pear G VVS2, a 1.82 carat emerald D VS1, a 1.09 carat princess D VVS2, and a 0.41 carat pear G VVS2).

I bought a pair of earrings and a loose diamond and both were absolutely stunning. The quality exceeded my expectations, and the customer service was top notch. Fast shipping too! High recommend.