Reply from LuxvpsFeb 17, 2024
Hey,
Thanks for taking the time to share your experience with us.
I hear your frustration, and I want to address a few things you mentioned:
About the downtime - yeah, we had some hiccups this week. It's not typical for us, and we're usually pretty reliable.
But I get it, any downtime sucks when you're trying to get stuff done.
We're on it, working to fix things up and make sure it doesn't happen again.
It sounds like you might be having some specific issues with your service that we haven't heard about before.
We tried reaching out to you about it, but we haven't heard back from you.
If you're still having trouble, hit us up and we'll dig into it.
The auto-renewal thing - ugh, I know that can be a pain. Most of the time it works fine, but sometimes payment processors like PayPal throw a wrench in the works. So it helps to keep an eye on when your service is set to expire, just in case.
I'm really bummed to hear our support team hasn't been helpful.
That's not okay, and it's definitely not how we want to do things.
If you're still having issues, let me know and I'll personally make sure you get the help you need.
We're not perfect, but we're always trying to get better.
Your feedback helps us do that, so thanks for being straight with us.
If there's anything else bugging you or if you need a hand with something, just give us a shout.
We're here to help.
Thanks for sticking with Luxvps!
Sincerely,
Mathias
Founder & CEO