Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Magicycle
Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.
Magicycle (magicyclebike.com) has 213 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Don't do it. The customer service sucks. From buying the bike, and getting free shipping they sneakily charge a shipping insurance fee. Then they recommend parts to get with the bike that don't even fit the bike. Then they won't refund and this stupid basket that doesn't fit the bike weighs 20 lbs that you have to ship back. At no point do they do the right thing. They suck. Literally suck to deal with. Don't buy a bike from them. Oh wait then there are no instructions for anything that you buy. Literally no instructions. I've written 10 emails to them at no point will they do the right thing.
JE
Joe E-bike C.
This thing is dangerous
They send you a different bike than what they advertise. The pictures show nice tires for one. They sent me the worst possible looking tires I’ve seen on any new e-bike. Not even close to what they show in the pictures. The big one though is the throttle. No matter how careful you are it jolts you in a very cheaply made kind of way. The computer is almost worthless as it doesn’t work correctly. The values you put in don’t even change the bike characteristics. Also the power claim. I bought this for my wife. It weighs less than my bike by about 25 pounds. My bike smokes her bike and magicycle claims it has 250 more watts and the same torque. This company is a fraud. I had to buy another bike and try to sell this garbage. It’s dangerous to ride. They’re going to get sued by someone and go out of business. You can’t cheat customers like this. You can’t really return these things without a huge loss in shipping and restocking fees. This company is a fraud and there website is all lies. . I can’t even begin to convey the disappointment in myself for not buying anything else. Stay away. This company is horrible. There a hit and run style. Buy a himiway, Letrigo, REI co op, anything but these guys. Lastly I just want to say whoever is in charge of their engineering is a complete incompetent idiot. Dumb people make money too. Worst experience ever out of the 6 e-bikes I’ve bought over the years. Didn’t even know it was possible to screw up this bad. #gatbage cheating lying company
Reply from MagicycleSep 30, 2026
Hi Joe
Thank you for taking the time to share your feedback with us.
We have checked our system but were unable to locate your order based on the information currently available. To help us look into this matter further, could you please provide us with your order number?
Alternatively, you are welcome to contact our after-sales team directly at [email protected]. Our team will be happy to assist you and follow up on your concerns.
We appreciate your patience and look forward to hearing from you.
Sincerely,
Magicycle support team
JI
JimmyT
I recently purchased a 20” Deer e-bike
I recently purchased a 20” Deer e-bike, and all their advertising and website pictures show the Deer with a Kenda tire or a tire with a fluorescent safety stripe on the sidewall. Well I got neither type of tire. My ebike arrived with no-name black wall tires that look and feel pretty cheap. I am concerned that the sub standard tires could be a performance and safety issue on such a heavy e-bike. Had I known I was not getting the tires as shown on their website I might have reconsidered my purchase.
Reply from MagicycleSep 30, 2026
Hi JimmyT
Thank you for taking the time to share your feedback with us.
We have checked our system but were unable to locate your order based on the information currently available. To help us look into this matter further, could you please provide us with your order number?
Alternatively, you are welcome to contact our after-sales team directly at [email protected]. Our team will be happy to assist you and follow up on your concerns.
We appreciate your patience and look forward to hearing from you.
Sincerely,
Magicycle support team
DG
Donald G.
This is my 3rd magicycle ebike..2…
This is my 3rd magicycle ebike..2 Ocelot Pros and a Deer.20 2.0..They are all great bikes but the New Ocelot has some really nice improvements..The battery is now much easier to install and remove..the big one for me is Improved Energy Management..Range has gone up a lot..They are all really fun to ride because they have MAGIPOWER ..Keep up the Good work And continue building Great bikes..Who knows maybe a fourth one is in my future..
Reply from MagicycleSep 8, 2026
Hi Donald
Thank you so much for your continued trust and for sharing your experience with us.
We are truly honored to hear that you are now on your third Magicycle ebike. It means a great deal to us that you have chosen our brand not just once, but multiple times. We are delighted that you have enjoyed both Ocelot Pro models as well as the Deer 20 2.0, and that you are noticing the improvements on the new Ocelot—especially the easier battery installation and the enhanced energy management.
We will continue to work hard to build great bikes, and we certainly hope to welcome you back for a fourth one in the future. If you ever need any assistance, please do not hesitate to reach out.
Sincerely,
Magicycle support team
JY
Justin Y.
Great bike
Great bike. Good customer service. No complaints.
Thank you Magicycle
Reply from MagicycleAug 26, 2026
Hi Justin
Thank you for your kind words! We're so glad to hear that you're enjoying your bike and that our customer service has met your expectations.
Your satisfaction means everything to us, and we truly appreciate your support. If you ever need any assistance in the future, we're always here to help.
Thank you for choosing Magicycle, and happy riding!
Sincerely,
Magicycle support team
AA
Alfredo A.
Outstanding E-Bike — Solid, Smooth, and Built to Ride!
I’ve been extremely impressed with my Magicycle Cruiser Pro. This bike feels solid, smooth, and very well built, and it handles my weight with no problem. The ride is comfortable, stable, and powerful, whether I’m cruising around town or just enjoying a longer ride.
What really stands out to me, though, is the customer service. I’ve reached out with questions about the battery, accessories, and other things, and the support I received has been excellent. They’ve been helpful, responsive, and willing to answer my questions.
For the quality of the bike, the smooth ride, and the customer support behind it, I’m extremely happy with my purchase.
Alfredo
Pearland Texas
Reply from MagicycleAug 26, 2026
Hi Alfredo
Thank you so much for your wonderful and detailed review! We are truly thrilled to hear that you are enjoying your Magicycle Cruiser Pro and that it has exceeded your expectations in terms of build quality, comfort, and power.
It means a great deal to us that you took the time to highlight not only the bike's performance but also your positive experience with our customer service team. Providing responsive and helpful support is something we take great pride in, and your kind words are the best encouragement we could ask for.
We are genuinely happy that you chose us, and we will continue to be here for you whenever you need assistance. Wishing you many more enjoyable and safe rides ahead!
Sincerely,
Magicycle support team
MI
Michel I.
Best ebike ever!
Best ebike ever!
I love my Cruiser Pro su much! It's so powerful!
Reply from MagicycleAug 26, 2026
Hi Michel
Thank you so much for your amazing review! We're absolutely delighted to hear that you're loving your Cruiser Pro and that it's living up to your expectations in terms of power and performance.
Your satisfaction means the world to us, and we truly appreciate you taking the time to share your positive experience. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out—we're always here to help.
Enjoy every ride, and thank you again for choosing us!
Sincerely,
Magicycle support team
CO
Colin
Satisfied
The response although not immediate, fixed the issue immediately.
Reply from MagicycleAug 18, 2026
Hello Collin
Thank you for taking the time to leave your feedback!
We sincerely appreciate your patience, and we are very glad to hear that our team was able to resolve the matter promptly and to your satisfaction. It was a pleasure hosting you, and we hope to welcome you back again soon.
Please feel free to contact us for assistance.
Sincerely,
Magicycle support team
