Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Magicycle
Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.
Magicycle (magicyclebike.com) has 213 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Customer service is easy to work with and are accommodating. I forgot to add party of my order that would've made it free shipping and they fixed it for me. Thank you!
Reply from MagicycleFeb 6, 2026
Hello Samuel
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that our team was able to assist you with updating your order to include free shipping — we're always happy to help make things right.
Providing helpful and accommodating service is a priority for us, and it means a lot knowing that it made a difference in your experience. We truly appreciate your support and look forward to serving you again soon! Please feel free to contact us for assistance.
Sincerely,
Magicycle support team
ML
Mao L.
Great product and excellent service.
Great product and excellent customer service with helpful and friendly staff. Highly recommended.
Reply from MagicycleJan 31, 2026
Hi Mao,
Thank you so much for taking the time to share your kind feedback! We’re thrilled to hear that you enjoyed the product and had a positive experience with our team. Your recommendation means a lot to us.
Your satisfaction is our greatest reward, and we truly appreciate you highlighting our efforts.
Please feel free to contact us for assistance.
Happy riding!
Sincerely,
Magicycle support team
PC
Phil C.
Great customer service after the sale
The service after the sale has been great. I had an issue with my bike, so I contacted customer service and they responded immediately. My problem was taken care of expeditiously. This is the very reason I have purchased two bikes now with a lot of accessories. Great company with very good customer service.
Reply from MagicycleJan 16, 2026
Hi Phil
Thank you so much for taking the time to share your wonderful feedback! We are truly delighted to hear that our customer service team was able to resolve your bike issue promptly and to your satisfaction.
Knowing that our after-sales support is the reason you’ve chosen to purchase two bikes and several accessories from us means a great deal. Loyalty like yours is what motivates us to keep providing the best possible service.
We truly appreciate your trust in our company and your kind words about our team. If you ever need anything in the future, please don’t hesitate to reach out.
Happy riding, and please feel free to contact us for assistance.
Sincerely,
Magicycle support team
DD
DD
Great quality product and customer service
I bought a product from this company and had an issue shortly after receiving it, the company responded very quickly to me and replaced the faulty part free of charge.
Reply from MagicycleJan 12, 2026
Hi DD
Thank you so much for taking the time to share your positive experience! We're delighted to hear that our team was able to resolve the issue with your product promptly and to your satisfaction.
Providing quick, effective support is a top priority for us, and it's always rewarding to know we've made a difference for our customers. We truly appreciate you choosing our product and for trusting us to make things right.
Thank you again for your kind words and for being a valued customer. We hope you continue to enjoy your product for a long time to come!
Please feel free to contact us for assistance.
We are here to help!
Sincerely,
Magicycle support team
KE
Ken
Just wanted to share my experience 2 years into it.
Just wanted to share my experience. I bought a Deer 20 more than a year ago. The sale was online and it went smoothly, since then I have bought some micellanious bike part andl the team has guide me trought the correct parts.
I enjoy the bike, I think it has more power than I need, climing step road 40deg ups is a breeze. However the battery is not close to the 80miles they claim. I did get about 40+ miles riding at an avrg speed of 18mph. (I'm about 160). So that's just a bit of my experience with the bike.
Unfortunately, after a year and a half my battery started having some issues, where it would shut off when it reaches 50%. The bike would not turn on after that. You will need to charge it or pull the battery out. That would give you some miles before the bike shut down again.
So here comes the customer service, to be honest I read mix review about the CS at MC, so my expectation were low. After I contact them at first their was a misunderstanding about the warranty of my bike specially the battery. After a few emails about the issue I was having, diagnostic, sending them pictures and videos, they actually came trough and diagnosed it as a circuit trouble on the battery. I did receive a new battery, did had to pay for shipping cost which is totally fine for me. I wanted to say the my customer experience was great I'll give them 5 out of 5. Is is not just because they send me a new battery but because Dory was very tentative and polite when we went trough this process.
What I like about the bike: the torque and power, comfort and sleek look.
Whay I dislike hence the 4 star is the battery pct on the display is not accurate. It might read 20pct after a ride, you turn it off and back on and the display will show 60pct. I know it's hard cause when's the motor pulls for power or amps it might drain the battery faster but if at steady when not pulling power the battery level should go back up, and not when you turn off and on your bike.
As for my issue I'm on an early stage, of trying the new battery, since is winter now haven't done much riding, but it has gone down to 20pct and bike does not shut down abruptly.
Thanks.
Reply from MagicycleDec 25, 2025
Hello Ken
Thank you so much for taking the time to share such a detailed and thoughtful review of your experience with the Deer 20 e-bike. We truly appreciate you not only choosing our product but also trusting us with additional parts and support over time.
We’re thrilled to hear how much you enjoy the bike’s torque, power, comfort, and sleek look—especially that it makes climbing steep roads feel like a breeze! It’s also very encouraging to know that, despite some initial concerns, your experience with our customer service team was positive and attentive.
Regarding the battery performance and the accuracy of the percentage display, we sincerely appreciate your honest feedback. While this is a common characteristic of many e-bike battery systems, we are continuously working with our engineering team to improve the consistency and accuracy of battery indicators in future models. Your input is invaluable in this process.
We’re glad to hear the new battery is performing well so far, and we hope it continues to support many more smooth and enjoyable rides ahead—especially once the weather warms up!
If you ever have further questions, suggestions, or need assistance, please don’t hesitate to reach out. We’re here to help.
Sincerely,
Magicycle support team
EF
Elmer F.
Prompt and professional reply.
Prompt and professional reply.
Reply from MagicycleDec 15, 2025
Hi Elmer,
Thank you so much for taking the time to share your wonderful feedback with us and for your kind words! We are delighted to hear that you had such an enjoyable experience at Magicycle. Your satisfaction is our greatest reward, and we truly appreciate you highlighting our efforts.
Please feel free to contact us for assistance.
Happy riding!
Sincerely,
Magicycle support team
AP
angeline P.
Great product and customer service
First off, I was scared to death to buy something online. So many scams out there. I purchased the bike and accessories. I noticed a day later that the bike had went on sale. I got in touch with the customer service. They reviewed my purchase and refunded me the difference from the sale price from the original price. Then I purchased more accessories for my bike. One of the accessories was broken when I received it. I took a video emailed it to them and they replaced the item with no charge absolutely reputable trustworthy company and the bike is awesome. Very high-quality and comfortable. I enjoy my new electric bike and all the accessories. Thank you so much magicycle…
Reply from MagicycleDec 13, 2025
Hi Angeline
Thank you so much for sharing your wonderful experience! We truly appreciate your trust in us, especially when buying online can feel uncertain sometimes.
We're thrilled to hear that our customer service team could quickly help with the price adjustment after the sale, and that we were able to smoothly replace the damaged accessory for you. Providing honest, reliable service is our priority, and your feedback confirms that we’re on the right track.
Most of all, we're so happy that you're loving your Magicycle bike and the accessories!
Enjoy every ride—we're here if you need anything. Thanks again for your kind words and support!
Sincerely,
Magicycle support team
JW
J W.
deer step through 20"......love it
i bought a deer step through and only had it 30 days. i heard a grinding noise in the motor. i took it apart and found multiple things wrong. a clip came off and tour all 3 gears teeth off of a few. i took photos contacted the company....i was like ok here we go lets see. they asked for photos and a video and got back with there tech. they said i need a new hub it was $60 shipping i thought that was a little high. then it was out of stock then i had to wait till the manufactured produced more. that took a month it was shipped with tracking and i had great communication with the warranty customer service. let me tell you after i got what i needed i seen why. they shipped me an entire rear bike rim completely ready i was shocked just put the rim on and done. thats why shipping was a little high they send me the entire rim and all from china. as my experience go for it i love the bike and i pit 160 miles on it now. to cold to ride now but i will be stacking the miles up this summer and i bought me a nice bike rack on market place i love my purchases! go for it im not a computer or AI or somebody getting paid to write fake reviews!
Reply from MagicycleDec 13, 2025
Hello J W
Thank you for sharing your experience in such detail! We're delighted to hear that the issue was resolved to your satisfaction and that you're happy with both the service and the product in the end. From your account, it's clear that although there were some minor hurdles along the way—such as the wait for parts and the shipping cost—our support team is responsive, communicates well, and ultimately provided a solution (sending a complete, pre-assembled rear wheel) that exceeded expectations.
Wishing you many happy rides ahead! We hope once the weather warms up, you'll be back on the road, enjoying every mile. Thank you so much for your support and for taking the time to share your story!
If you need further assistance, please don't hesitate to contact us!
We are here to help!
Sincerely,
Magicycle support team
