Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Magicycle
Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.
Magicycle (magicyclebike.com) has 213 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Quick support and had the information I needed. I had my bike stolen and needed the serial number to verify it when recovered from the police. They had the information and responded quickly.
Reply from MagicycleSep 18, 2025
Hi Bill,
Thank you so much for your kind words! We're truly sorry to hear about your bike being stolen, and we're glad our team could quickly provide you with the serial number to assist with the police report. We hope your bike is recovered soon—please don’t hesitate to reach out if you need any further assistance.
Sincerely,
Magicycle support team
ST
Steve
Broken rack
Had a problem and with a broken bike rack. Part was really not avaliable for sale. After a n email with magicycle support I was able to buy a new rack. Bike was not usable for me with broken rack but now I will be able to use it again. Thanks magicycle support for your help. A four year rider of your bike with no other problems. Great bike.
Thanks magicycle support.
Reply from MagicycleSep 5, 2025
Dear customer,
Thank you so much for taking the time to share your experience with us. We're truly sorry to hear about the issue you had with your bike rack, but we're very glad our support team could help you get the replacement part you needed.
Hearing that you’ve been riding with us for four years with no other issues means the world to us—that’s exactly the kind of reliability and enjoyment we aim for with every Magicycle.
We really appreciate your kind words and your loyalty. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help.
Sincerely,
The Magicycle Team
DJ
Dwain J.
Magicycle Cruise Pro.
I am a 74 year old male and recently purchased a Cruiser Pro Magicycle bicycle. So far I have ridden it 250 miles and find it to be outstanding. The power is impressive and the battery range is good. I have owned 10 e-bikes in the last 10 years and think the Cruiser Pro is the best one even though it costs much less than any of the others.
Reply from MagicycleSep 5, 2025
Dear customer，
Thank you so much for taking the time to share your wonderful experience with the Cruiser Pro! We are truly delighted to hear that you are enjoying the bike and finding it outstanding in both power and battery range.
It means a lot to us coming from someone with your depth of experience—owning 10 e-bikes over the years certainly makes you an expert! We’re especially proud that you consider the Cruiser Pro to be the best one, even compared to higher-priced models. Providing excellent performance and value is exactly what we strive for.
We’re thrilled that the bike is helping you stay active and explore with confidence.
If you ever have questions or need support down the road, please don’t hesitate to reach out. We’re here to help.
Sincerely,
The Magicycle Team
SE
SMARTER E.
Magicycle Bike has exceeded all…
Magicycle Bike has exceeded all expectations. FROM CUSTOMER SERVICE TO PRODUCT.
AMAZING EBIKE. EVERYTHING THEY SAY IT IS.
Reply from MagicycleAug 11, 2025
Dear customer,
Thank you so much for your amazing feedback! We’re thrilled to hear that your Magicycle bike has exceeded your expectations and that you’re enjoying every aspect of it—from our customer service to the product itself.
At Magicycle, we strive to deliver high-quality eBikes and exceptional support, so your kind words truly mean the world to us. If you ever need anything or have questions, don’t hesitate to reach out. Happy riding!
Sincerely,
TO
Tom
I love my Magicycle. Both of them!
I purchased my first Magicycle ebike, a Deer step-thru in December of 2023, from a retailer, Electric Bikes of Arizona, in Peoria. I went with the Deer model because I wanted a full suspension ebike that was good and rugged. I'm 67 years old, and don't do any crazy off-road riding, but a lot of the trails we ride on in AZ are gravel or dirt, with moderate hills. The Deer handles the riding I'm doing with ease and comfort. The full-suspension makes such a big difference over ebikes with no suspension, or just front suspension.
In addition to riding in Arizona in the winter months, I live and ebike in Wisconsin the rest of the year. All of our riding in Wisconsin is on paved trails and roads. For this riding, I did not feel I needed all rugged features of the Deer. I wanted something lightweight, but solid, well-built, and with adjustable handlebars. I wanted to be able to raise the handlebars and tilt them toward me a bit, for a little more ease of riding. I did look into other brands, but many of them had little or no handlebar adjustability. All of them were over 85 pounds. I found that Magicyle's CT-1 bike had the features I wanted, and is only 54 pounds! I love the CT-1 as much as the Deer. I'm so glad I found Magicycle!
Reply from MagicycleAug 5, 2025
Dear customer,
Thank you so much for taking the time to share your kind words—we truly appreciate it!
We're thrilled to read about your wonderful experiences with both your Magicycle Deer and CT-1 e-bikes! Your detailed review perfectly captures why we design our bikes with real-world riders in mind.
Your story is exactly why we do what we do - creating e-bikes that adapt to different terrains and riding styles while remaining accessible. At 67, you're living proof that age is just a number when you have the right equipment!
We're also pleased to hear about your positive experience with our partners at Electric Bikes of Arizona. Should you ever need assistance in either state, our support team stands ready to help.
Sincerely,
RC
Robert C.
My mistake, they fixed it.
I made a mistake and ordered the wrong size bike. Dory jumped into action and solved the problem, before the ship date. We received our bike soon after, and all went well!
Reply from MagicycleAug 5, 2025
Dear customer,
Thank you so much for taking the time to share your kind words—we truly appreciate it!
We’re thrilled to hear that our support team was able to quickly resolve the sizing issue before shipment, and that you received your bike without further delays. At Magicycle, we always strive to turn potential hiccups into seamless experiences, and it’s wonderful to know we succeeded in your case.
Enjoy your rides, and please don’t hesitate to reach out if you ever need anything in the future. We’re here to help!
Sincerely,
AJ
Andrus J.
They fixed my bike!
The agent I worked with gave me step by step instructions on how to fix my bike and it worked. Thanks for the help!
Reply from MagicycleAug 5, 2025
Dear customer,
Thank you so much for taking the time to share your positive feedback! We’re thrilled to hear that the step-by-step instructions helped you fix your bike successfully. Our team always strives to provide clear and practical assistance, and it’s wonderful to know we could make a difference for you.
If you ever need further help or have more adventures to plan, don’t hesitate to reach out. We’d love to assist you again!
Sincerely,
WM
wmdmtnman
love it
Go anywhere I would on a short trip in my car on the bike instead - Love the exercise, Balance and Wind in my face
Reply from MagicycleJul 21, 2025
Dear customer，
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear how much you’re enjoying your Magicycle—it’s fantastic that you’ve embraced the freedom, exercise, and pure joy that riding brings.
We truly appreciate your loyalty and trust in choosing Magicycle for your adventures. If you ever need anything or have questions, our team is always here to help. Keep riding and inspiring others—we’re cheering you on!
Sincerely,
