Customer
Terrible experience - don't shop with them!
I bought a bathroom faucet with them because of their hassle free return policy, After the faucet arrived - my contractor told me the hot water line was broken and must be replaced. I quickly picked up a replacement at lowes so that my contractor is not stuck and requested for a return from the merchant. They refused my return request by saying the manufacturer is not authorizing my return (WHAT???). I told them it's their job to deal with the manufacturer and urge them to refund. I already agreed to pay 2-way- shipping to return the defective faucet despite there is no fault on my part. They failed to act/ respond. I ended up calling my credit card company to reverse this transaction. Will never come back again.


