Maple PrimeReviews of mapleprime.com

I bought two fragrances from them for the first time. When I received my order, I found that they were authentic and smelled great. Jhames from customer service was exceptional. Yes, my order was delayed, and their carrier wasn’t responsive, but if they change carriers in the future, that will be extra credit for them. I’ll definitely buy from them again.

Unable to meet expected time lines and seem to avoid refund requests when unable to deliver. I do not recommend.. Order Oct 11 still no updates for in stock items no further response regarding refund.

This is the tackiest company. Bought some perfumes. One box damaged. Bottle leaking and no spray nozzle. You would think this would be easily rectified. No. Sent photos!! Nothing happened. Requested to see Same photos again. Nothing happens. Considering this just a loss. And this was a very inexpensive item. Additionally they post sale prices but when you try to buy it it reverts to a different price. Cheap disorganized tacky company. Use Jomashop or even amazon. Crazy. Customer service is still important.

This company is not reliable, they over charge for their product, they sent a defective fragrance bottle that was incorrectly manufactured, does not spray, and the company refuses to acknowledge It, refund It or anything at all. Their customer service is terrible and rude, their products are defective factory seconds. Do not order from Maple Prime. Their priducts and shipping are unreliable taking weeks to ship, then they ship a defective product even after I sent them photos, they could not care. They've responded at least 11 times since Sept 16 when I first contacted them with a canned response that they are so busy but we'll get back to you. They offered to refund 30% of the $164.00 order which I found rude and inconsiderate. They have no intention of honoring a paid order, they will go out of their way to rip you off. I had to file a dispute with my credit card company to stop payment to these scammers. Stay away from these rip off artists. Response from Maple Prime. Still no resolution after asking for refund over a month ago, other than offering me a 30% refund for $164 bottle of cologne. As if 30% refund was only benefitting Maple Prime. No customer service except continuing to claim they are working with me and telling me how busy they are fir over a month. I am disabled and hands are very painful. Maple Prime wants me to do a video of the bottle. My hands do not function well enough. The spray head is locked in a angled sideways position (factory second) and barely sprays downward onto the top of the bottle. I would post the pics I sent to Maple Prime but can't on Trustpilot.

After reading several negative reviews about Mapleprime.com on Trustpilot, I was initially a little hesitant to place an order. Some customers reported extended shipping delays, counterfeit fragrances, damaged bottles due to inadequate packaging, and disappointing customer service. However, I believe in giving credit where credit is due, and my personal experience with Mapleprime was nothing short of excellent! On September 27th, I placed an order for Jean Paul Gaultier Le Beau Le Parfum Intense Eau de Parfum (4.2 oz) and immediately received an order confirmation email that same day. On October 1st, I received my shipping confirmation, and by October 8th, my fragrance had arrived safely at my doorstep. Here's what impressed me most: Authenticity: The fragrance I received is 100% authentic, exactly as advertised. Packaging: My order arrived securely packaged, with the fragrance bottle safely protected and in perfect condition. Shipping: From placing my order to delivery, the entire process took just 11 days, with timely email updates along the way. Customer Service: Excellent customer service and communication throughout the ordering process. While I certainly cannot speak for the experiences of other customers, I can confidently say that my experience was overwhelmingly positive. It's easy for negative experiences to dominate online reviews, which is precisely why I wanted to take the time to share mine. Businesses deserve recognition when they deliver on their promises. Mapleprime delivered exactly what I ordered: an authentic designer fragrance, securely packaged, with clear communication and a smooth purchasing experience. I would absolutely consider purchasing from Mapleprime again and would recommend giving them a fair opportunity based on my experience. Thank you, Mapleprime, for a fantastic first purchasing experience!

Update 2: Downed to 1-star for baiting me with a response from support even though they've ghosted me or refused to respond. 11 days no response. Update 1: I provided the information they requested the same day, and I have NOT received a reply one week later.. In my case, they did technically ship the item within 5 business days (6 days from order). However, then I have to wait 10 more days for it to arrive, because they use GoFo instead of a standard carrier. I understand the need to separate between the shipper and the carrier experience, but you chose that instead using USPS, DHL or UPS. I had pointed out the item was on sale $3 cheaper in the middle of my massive wait. What do they do? Ask 3 days later if I received it (to my surprise, I finally did), then say "enjoy, have a nice day". They didn't even have the common curtesy to at least comp the $3 that everyone else who happened to order it a few days later got off. Yeah, you too!

The good: * My package did eventually arrive. * The fragrance was authentic. * I was compensated with 15% off my order because of the delay. The bad: I ordered Sospiro Vibrato from Maple Prime on September 20th, and my order wasn’t shipped for 9 days. During that time, I tried contacting Maple Prime multiple times by phone, text, and email, but received absolutely no response. It felt like it was physically impossible to get in contact with anyone. When you’re spending a significant amount of money with a company, I believe there’s a responsibility to keep customers informed, especially when an order is taking considerably longer than expected. For those 9 days, I had no idea where my order was or whether it was even going to arrive. Eventually, after 9 days, they contacted me by text and told me that my order would be shipped that day. The package then arrived 6 days later, meaning the entire process took 15 days from ordering to delivery. My overall experience was honestly quite frustrating, mainly because of the lack of communication and the long wait time. When I placed my order, the receipt stated that orders would take 3–4 days to ship, so that was the timeframe I reasonably expected. I’m glad the fragrance was authentic and that I was eventually compensated 15%, but the communication during the process was extremely disappointing. My advice to Maple Prime: be more transparent about actual shipping times and, most importantly, make sure customers have a reliable way to contact you when there’s an issue with their order.

BEWARE!!! DON'T EVER BUY WITH THIS SCAMM COMPANY THEY WILL NEVER SHIP YOUR ITEMS AND IF U GET AN ANSWER BACK BELIEVE Me U WONT GET YOUR MONEY BACK SO START FILLING A CASE WITH BANK OR WITH WHAT EVER YOU BUY WITH THEM AND STAY AWAY FROM THIS FAKE COMPANY THEY DONT HAVE NO COSTUMER SERVICE OR ANYTHING IN THE WEBSITE